20. December 2012 08:35
Concessions is the largest hiring department within an airport and is handled by contractors. Concessions include newsstands, restaurants, coffee stands, gift shops, and delicatessens. Although working in concessions can be similar to working in your nearby food store, it is often a way to familiarize yourself with an airport. The department usually has a high turnover rate and tends to require little experience. You will also hear of other opportunities in the airport which are often not advertised to the public. Your best bet is to find out from the airport authority who the concession contractors are and apply directly to those companies. Other airport positions that are often contracted out include parking attendants/cashiers and rental car agents. Again, such positions are a way for you to break in to the airport industry, since they often have a high turnover rate and require little previous experience.
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Successful applicants must genuinely enjoy providing caring, professional customer service. This is an expectation to provide outstanding service to customers not only to the first customer of each day, but every customer throughout the day. Customers at the end of the day should receive the same high level of service as the customers at the beginning of your day, even though you may have been on duty 14 hours or more.