Manager Customer Service Ground Operations-LIT Jobs

Manager Customer Service Ground Operations-LIT Duties

Position Information: Northwest Airlines is seeking a qualified candidate for the position of Manager Customer Service Ground Operations in our Customer Service division of the Ground Operations department. This is a full time position located in Little Rock Arkansas.

Responsibilities: Responsible for establishing productivity levels for assigned employees maintaining cost controls ensuring availability of equipment and supplies and attaining all operating goals.

Qualifications: Bachelor’s degree or experience equivalent to a Bachelor’s degree preferred. 1-2 years customer service experience 1-2 years supervisory experience 6-12 months line operations experience. Airline operations experience required. Must have working knowledge of all government regulations and be a...
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To eliminate any confusion, all positions in the aviation industry are regarded as customer service oriented positions. Every second an employee spends with a customer or potential customer is critical. Most customers choose to buy, fly, or purchase based on the quality of service received. Customers may never see you, but they will remember their telephone conversation, the comfort of their flight, and the way their baggage or package arrived; safely, timely at the correct destination. They will thank you by buying, flying, and purchasing from your company over and over again.