Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule.
Working conditions will vary depending on the administrative position. Administrative personnel must assure department is running effectively. General office duties and administrative tasks can include: record keeping, preparing and maintaining a variety of records, entering and retrieving data into a computer, researching and compiling information from outside sources for reports, maintaining and updating files, promoting a positive public image by responding appropriately to questions by telephone and in person, set up and maintain office files (hard and soft copies), filing, and retrieval of information as required. Administrative personnel are often required to work without direct supervision and must take the necessary action to ensure date sensitive files, reports, and other data are properly tracked.
Administrative personnel must also prepare a wide variety of materials such as correspondence, reports, charts, graphs, forms and labels in a timely manner. Perform routine administrative tasks in areas such as ordering, maintaining office supplies and equipment, timesheets, including processing and completing forms and reports. Receive and screen telephone calls and mail, route to appropriate individuals, and take messages as required and respond to routine requests or questions with standardized action or answers. Schedule appointments and meetings, and reserve conference rooms as necessary. Coordinate and conduct follow-up procedures associated with executive level meetings. Make basic travel arrangements as directed. Interface with administration personnel throughout the company as well as external customers or suppliers. May prepare presentations and spreadsheets.
Typical Requirements and/or Experience
The requirements will vary depending on the type of administrative position. Many administrative positions are entry level however, previous experience or knowledge is always a plus. Many companies will consider a dynamic entry level candidate. Typical requirements include good to excellent customer service skills. Must have the ability to work in a standard office environment and operate office equipment including computers, telephones, calculators, copiers and fax machines. These personnel must have good communication skills and be able to work both independently and as part of a team.
Good internal and external customer service practices are essential.
High School diploma or General Education degree (GED). Additional education or technical training may be necessary depending on the level of the administrative position.
Married and unmarried men and women, with or without children are eligible. Persons who are widowed or divorced, also are eligible.
It is the policy of most aviation companies to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status, or any other characteristic protected by state or federal law. Most aviation companies are strongly committed to this policy, and believe in the concept and spirit of the United States law.
Most aviation companies are committed to assuring that:
All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law;
Employment decisions are based on the principles of equal opportunity and affirmative action;
All personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law, and;
Employees and applicants will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have exercised any right protected by law.
Most aviation companies believe in and practice equal opportunity and affirmative action. All employees are responsible for supporting the concept of equal opportunity and affirmative action and assisting the company in meeting its objectives.
Most aviation companies maintain Affirmative Action Plans for minorities, women, disabled persons and veterans.
EEOC has jurisdiction of the prohibitions against employment discrimination codified in Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, Sections 501 and 505 of the Rehabilitation Act of 1973, Titles I and V of the Americans with Disabilities Act of 1990 and the Civil Rights Act of 1991. These laws prohibit discrimination based on race, color, sex, religion, national origin, age and disability.
The Office of Special Counsel (OSC) and the Merit Systems Protection Board (MSPB) enforce the prohibitions against federal employment discrimination codified in the CSRA. The OSC will defer those bases of discrimination under EEOC's jurisdiction to the respective federal agency and its EEO process. The CSRA also prohibits employment discrimination in the federal government based on marital status, political affiliation and conduct which does not adversely affect the performance of the employee, none of which are within EEOC's jurisdiction. Moreover, the law defines ten other prohibited personnel practices in the federal government, all of which fall under the jurisdiction of the OSC and the MSPB. See Prohibited Personnel Practices at http://www.osc.gov/ppp.htm.
Additional information may also be found on the the EEOC web site located at http://www.eeoc.gov/
Wages and Benefits
Salaries are generally above the average paid by industry and business.
Salaries and benefits can vary. For an updated look at salaries in the aviation industry, view the Avjobs.com Salary Report.
Where the jobs are and who hires
All sectors of aviation hire administrative personnel including airlines, airports, aircraft manufacturers, aerospace companies, and government agencies.
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Opportunities for Advancement
There are ample opportunities for advancement. Entry level personnel can acquire many skills to move into other areas of the company including management.
Outlook for the Future
There will always be a need for administrative personnel to perform office duties and provide customer service.
To locate educational facilities with programs related to this position, search Avjobs Aviation School Directory. The Avjobs Aviation School Directory makes researching and finding an aviation college, university, flight school or professional training facility simple.