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Ground Attendant Career Overview

Ground Attendant Career Overview

Airline - Non-Flying - Ground Attendant

High public visibility characterizes this job. The ground attendant assists passengers in the terminal in many different ways. For example, the ground attendant answers questions about fares, helps locate lost baggage, explains missed connections, and provides assistance to persons who are ill or in need of a wheelchair.

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Position Description

Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule.

Working Conditions

The work involves considerable standing and walking inside the air terminal. Shift work is required, and a uniform must be worn.

Typical Requirements and/or Experience

The minimum age varies from 18 to 22, depending on the airline. Applicants must be high school graduates. Business experience or training in airline operations at schools offering such courses are sometimes required although on-the-job training is given. A ground attendant may be required to work at the ticket counter in the terminal. Therefore, foreign language ability is helpful at international airports.


High school graduate.

Marital Status

Married and unmarried men and women, with or without children are eligible. Persons who are widowed or divorced, also are eligible.

It is the policy of most aviation companies to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status, or any other characteristic protected by state or federal law. Most aviation companies are strongly committed to this policy, and believe in the concept and spirit of the United States law.

Most aviation companies are committed to assuring that:

All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law;

Employment decisions are based on the principles of equal opportunity and affirmative action;

All personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status or any other characteristic protected by law, and;

Employees and applicants will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have exercised any right protected by law.

Most aviation companies believe in and practice equal opportunity and affirmative action. All employees are responsible for supporting the concept of equal opportunity and affirmative action and assisting the company in meeting its objectives.

Most aviation companies maintain Affirmative Action Plans for minorities, women, disabled persons and veterans.

EEOC has jurisdiction of the prohibitions against employment discrimination codified in Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, Sections 501 and 505 of the Rehabilitation Act of 1973, Titles I and V of the Americans with Disabilities Act of 1990 and the Civil Rights Act of 1991. These laws prohibit discrimination based on race, color, sex, religion, national origin, age and disability.

The Office of Special Counsel (OSC) and the Merit Systems Protection Board (MSPB) enforce the prohibitions against federal employment discrimination codified in the CSRA. The OSC will defer those bases of discrimination under EEOC's jurisdiction to the respective federal agency and its EEO process. The CSRA also prohibits employment discrimination in the federal government based on marital status, political affiliation and conduct which does not adversely affect the performance of the employee, none of which are within EEOC's jurisdiction. Moreover, the law defines ten other prohibited personnel practices in the federal government, all of which fall under the jurisdiction of the OSC and the MSPB. See Prohibited Personnel Practices at http://www.osc.gov/ppp.htm.

Additional information may also be found on the the EEOC web site located at http://www.eeoc.gov/

Wages and Benefits

Salaries and benefits can vary. For an updated look at salaries in the aviation industry, view the Avjobs Aviation Salary, Wages & Pay Report.

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Opportunities for Advancement

A ground attendant may advance to trainer, supervisor, or chief of counter sales.

Outlook for the Future

The aviation industry has gone through periods of tremendous success and innovation, and periods of intense challenges. Today, aviation plays a critical role in our economy and the future of aviation will depend on business and personal travel, aviation fuel costs, and government subsidy and intervention.

Avjobs.com is the premier resource for your career in the aviation and aerospace industry. More aviation companies use Avjobs.com than any other service. Our system is updated daily with the latest job openings. View our latest system statistics in 13 job categories.Whether you are changing jobs or changing careers, you have come to the right place. Your future in aviation can be found at Avjobs.com!


To locate educational facilities with programs related to this position, search Avjobs Aviation School Directory. The Avjobs Aviation School Directory makes researching and finding an aviation college, university, flight school or professional training facility simple.

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Ground Attendant Career Overview

Ground Attendant Career Overview

Ground Attendant Career Overview

Ground Attendant Career Overview

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