Airline Frequent Flyer Agent Jobs

Almost all major airlines, and many smaller ones, have frequent flyer programs for their travelers. Such programs are a great way for the airlines to create a solid clientele base, since the more you travel on the same airline, the more "miles" you accumulate to trade in for perks, which typically feature free tickets or upgrades. The popularity of these programs has created this relatively new position in the airline industry. This is a good starting job for entry-level applicants who plan on moving up in the airline industry.

Airline Frequent Flyer Agent Duties

Agents work at customer service centers, providing information to frequent flyer members and potential members. Heavy phone support accounts for about 60 to 70 percent of the job, with the rest involving paperwork, such as reading correspondence or redeeming awards.

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Interpersonal Skills
Successful applicants must be highly empathetic.  Interpersonal Skills are important social skills that include a positive outlook and a sincere concern for others. It means you are sensitive to the needs and feelings of others, in other words, diplomatic. You may be asked to deal with difficult situation in a positive, non confrontational manner. Listening effectively, being polite and diplomatic to people from all walks of life and all areas of the world is essential to the interpersonal skills you already have.