Airline Frequent Flyer Agent Jobs

Almost all major airlines, and many smaller ones, have frequent flyer programs for their travelers. Such programs are a great way for the airlines to create a solid clientele base, since the more you travel on the same airline, the more "miles" you accumulate to trade in for perks, which typically feature free tickets or upgrades. The popularity of these programs has created this relatively new position in the airline industry. This is a good starting job for entry-level applicants who plan on moving up in the airline industry.

Airline Frequent Flyer Agent Duties

Agents work at customer service centers, providing information to frequent flyer members and potential members. Heavy phone support accounts for about 60 to 70 percent of the job, with the rest involving paperwork, such as reading correspondence or redeeming awards.

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To eliminate any confusion, all positions in the aviation industry are regarded as customer service oriented positions. Every second an employee spends with a customer or potential customer is critical. Most customers choose to buy, fly, or purchase based on the quality of service received. Customers may never see you, but they will remember their telephone conversation, the comfort of their flight, and the way their baggage or package arrived; safely, timely at the correct destination. They will thank you by buying, flying, and purchasing from your company over and over again.