Airline Information Representative Jobs

Also known as special assistant coordinators, airport informational representatives are hired through the airport. The main responsibility of these representatives is to assist passengers in the terminal with general questions regarding direction, terminal services, or wheelchair access. Representatives often handle customer complaints and as a result are among the more visible airport employees. Some employees function as translators and specialize in working with foreign travelers. There are similar positions, generally known as ground attendants, that are employed through the airlines.

Airline Information Representative Qualifications

Most representatives are entry-level and are required to have a high school diploma, good customer service skills, and a professional attitude and look. Those who will be translating need to know at least two foreign languages. Average starting salary: $8 to $11 per hour.

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Customer Service Orientation
Successful applicants must genuinely enjoy providing caring, professional customer service. This is an expectation to provide outstanding service to customers not only to the first customer of each day, but every customer throughout the day. Customers at the end of the day should receive the same high level of service as the customers at the beginning of your day, even though you may have been on duty 14 hours or more.