Orientation & Training

The goals of an orientation program for new employees are to help them become familiar with the business environment, build a sense of commitment and learn what the organization has to offer and what it expects in return. In middle-sized or large companies, it may be divided into two components, a formal presentation about the organization, conducted by human resources staff, and a departmental orientation. In a small company, both parts will be conducted by the immediate supervisor.

A basic organizational orientation should cover six topics:

1. An overview of the company?s history, mission and market positioning;
2. A description of its philosophy and objectives, and the importance of each employee in attaining those objectives;
3. General industry information and special terminology.
4. An explanation of the company?s structure and unique features.
5. An outline of company performance standards, rules, expectations, policies, procedures and safety and security practices, and
6. A description of benefits and employee services.

The departmental orientation should be conducted by the department manager, who should introduce the employee to coworkers and review the department?s structure, reporting relationships, specific duties, work schedule and rules. The manager may delegate to another worker the responsibility for acquainting the employee with office equipment, the telephone system and other specialized resources.