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PRIMARY FUNCTION: Be the first point-of-contact for Eaton customer base domestic & international. Champion the customer inside the organisation ensuring we meet the customer deadlines and expectations. Liaise with Sales Account Managers Procurement & Operations in order to deliver a first class service in line with the needs of the customer Deal with Customers professionally and in a timely manner. Ensure the customer ‘experience’ is smooth and hassle free taking responsibility for the resolution of customer issues and complaints. Give accurate dates for delivery of items- Never making a promise unless it can be delivered against Support the department to cover holidays sickness and high demand in the Cwmbran and Doncaster office. Qualifications ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements) Deal directly with customers either electronically or by telephone Respond promptly to customer enquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle enquiries and complaints Perform customer order checking and production verification Process orders relevant forms applications and requests Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions Record details of enquiries comments and complaints Record details of actions taken Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Work as part of a team. SPECIALIZED KNOWLEDGE:
• SAP Experience
• Excellent customer service skills
• Influencing skills
• Knowledge of Export Documentation EUR1 ATR L/C COO DIMENSIONS:
• Past Dues
• Bring Forward
• Debit Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical hydraulic and mechanical power more efficiently safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95000 employees and sells products to customers in more than 175 countries. For more information visit Eaton.com.At Eaton we see things differently. We see opportunities to innovate go above and beyond and we work hard because what we do reflects who we are. If you see things differently – if you’re determined motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers. Job: Sales Region: Europe Middle East Africa Organization: LSD Life Safety Division EMEA Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No
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