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Urgent Field Support Engineer Experienced
San Diego, CA
General Atomics Aeronautical SystemsTitle:
Urgent Field Support Engineer- ExperiencedJob Category:
Full-Time/Part-Time Full-Time SalaryJob Summary:
General Atomics Aeronautical Systems Inc. (GA-ASI) an affiliate of General Atomics is a world leader in proven reliable remotely piloted aircraft and tactical reconnaissance radars as well as advanced high-resolution surveillance systems.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
We have an exciting opportunity for an Urgent Field Support Engineer in our Field Support group at General Atomics - ASI.
Under general supervision with limited review this position is responsible for determining and developing effective approaches to quickly resolve a wide range of difficult multi-disciplinary engineering problems encountered on fielded systems. Assignments are normally conducted in an expeditious manner to return grounded assets to service through investigation and coordination with functional engineering departments to determine root cause and appropriate corrective action. After investigations are completed findings and corrective actions are documented communicated directly to our customers and engineering staff and are compiled in technical presentations as required. May coordinate segments of a specific project and may have frequent inter-organization and customer contact on difficult technical issues. Provides direction to design or technical staff and may provide direction to less experienced professional staff. Additionally will conduct initial aircraft mishap investigations and author bulletins to provide fleet wide guidance on technical issues.Duties and Responsibilities:
+ Obtain and maintain technical system level knowledge of GA-ASI aircraft ground control stations and associated hardware related operational procedures and maintenance processes in order to understand discrepancies and failures related to the products and generate appropriate corrective action.
+ Author memorandums and presentations to notify customers and operators of GA-ASI aircraft and GCS system failures and discrepancies.
+ Troubleshoot analyze and determine rework direction by utilizing standard engineering and scientific principles.
+ Interface with design engineers field support engineers program managers maintainers technical writers and pilots to coordinate operational or maintenance related work-arounds improved procedures software updates or hardware modifications as required in response to fielded incidents.
+ Direct the activities of designers technicians and may direct the activities of less experienced professional staff.
+ Represent the organization in providing solutions to technical issues associated with specific anomalies to GA-ASI’s customers.
+ Maintain the strict confidentiality of sensitive information.
+ Travel and provide support as needed.
+ Performs other duties as assigned.
+ Responsible for observing all laws regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
+ Expected to work in a safe manner in accordance with established operating procedures and practices.Job Qualifications:
+ Typically requires a bachelor’s degree master’s degree or PhD in engineering or a related technical discipline from an accredited institution and progressive engineering experience as follows; nine or more years of experience with a bachelor’s degree or two or more years of experience with a master’s degree. May substitute equivalent engineering experience in lieu of education.
+ Must have a broad understanding of multi-disciplinary engineering concepts principles codes and theory; experience demonstrating a broad application of those concepts; and expanding knowledge of principles concepts theory and practices in related technical specialties.
+ Must possess the ability to understand new concepts quickly; apply them accurately throughout an evolving environment; organize schedule and coordinate work phases; and determine the appropriate approach at the task level or with assistance at the project level to provide solutions to a range of complex problems.
+ Must have excellent communication computer documentation presentation and interpersonal skills ability to work independently and as part of a team; able to perform complex tasks in multiple engineering areas; and lead a team of less experienced professional employees on semi-routine tasks.
+ Able to work extended hours as required.
+ Able to obtain a security clearance is required.
+ A Security Clearance is desirable.
+ U.S. Citizenship RequiredTravel Percentage Required:
0% - 25%Clearance Required?
Urgent Field Support Engineer Experienced job at General Atomics
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