Passenger Service Supervisor Featured

Passenger Service Supervisor job at Menzies Aviation in Austin TX

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our team since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Menzies Aviation (Bilingual) Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service ticketing check-in processing luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
What you will be doing:
+ Promptly handle all passenger service complaints with a focus on positive resolution
+ Responsible for staff scheduling leadership development and employee accountability
+ Complete all check-in procedures including the handling of reservations ticketing seat assignments and airport announcements and checking for proper international documentation
+ Assist customers with special needs and unaccompanied minors
+ When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet and be responsible for open/closing aircraft doors
+ Read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags
+ Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements
+ Required to attend the mandatory training imposed by the Company and Airlines as per job role
+ Perform as a mentor to other employees
+ Provide training to employees in accordance with Company and Airline standards
+ Conduct shift briefings to ensure staff is organized and well informed
+ Perform other duties as assigned
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety security wellbeing and compliance.
What we are looking for:
+ Prior Passenger Service/Airline experience required
+ Bilingual in English and Spanish
+ Must be at least 18 years of age
+ Must pass pre-employment drug screen
+ Ability to proficiently read write and speak English
+ Excellent communication skills
+ Must have a positive can-do upbeat personality
+ Able to remain calm under pressure
+ Must excel in time management skills and require minimal supervision
+ Able to stand for long periods of time at the ticket counter and gate check-in areas
+ Must be comfortable lifting 70lbs
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Prior Customer Service experience strongly preferred
+ Advanced Computer Skills Required
+ Must have a high school diploma GED or six months’ work experience as Passenger Service Agent
Knowledge Skills and Abilities
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here. (https://menziesaviation.com/)
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Education
Preferred
+ High School or better
Licenses and Certifications
Preferred
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.