Aviation Jobs and Aviation Careers
2179
Registration Options Job Search Job Search (BETA) Job of the Week Salary, Wages and Pay Jobs Map Stats
List All Signature Flight Support job details and career information
Register

Please Register or sign in to apply for jobs using our automated tools and professional resume builder.


Apply for Customer Service Shift Supervisor job at Signature Flight Support today Customer Service Shift Supervisor job at Signature Flight Support
location on map is approximate

Customer Service Shift Supervisor

Signature Flight Support
WASHINGTON, VA
United States

Hourly: USD
Unspecified
List All Signature Flight Support Jobs

Position Description

SUMMARY:




Leads and directs activities of Customer Service Representatives engaged in providing requested services to general aviation aircraft, customers, passengers, and crew. May perform the same or similar functions as those assigned to the workgroup.

_JOB DESCRIPTION_

Monitors performance of Customer Service Representatives to ensure technical accuracy, demeanor, and adherence to Company policies and procedures.
Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
May transport customers by shuttle van to and from airport terminal and local hotels as needed.
May assist customers with loading and unloading baggage.
May lead in, park, and chock arriving aicraft and marshal out departing aircraft.
Bill customers for services rendered.
Set up new accounts maintain records, reports, and other clerical duties.
Ensure the security of passengers, crew, visitors, and vendors entering the terminal and/or the AOA.
Recommends corrective action to adjust customer complains and address service irregularities.
Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
Schedule and assign duties to Customer Service Representatives.
Maintain and stock information, materials, and amenities in the customer service areas.
Act as liaison with venders, i.e., limo service, catering, taxis, rental cars, etc.
Serve as a resource on all customer service matters.
Provide training and assistance to Customer Service Representatives and other personnel.
Perform other duties as assigned.

_ESSENTIAL JOB FUNCTIONS_

__

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to:

Regularly stand and walk, use hands to finger, handle or feel reach with hands and arms and talk or hear.
Occasionally may lift and/or move up to 40 pounds.
Read, write, and fluently speak and understand the English language.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Operate office equipment including personal computer, telephone, copy machine, adding machine, and Unicom/air to ground radio.
Write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Apply concepts of basic math to calculate figures and amounts such as discounts, precentages, area, and volume.
Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Handle and prioritize multiple projects concurrently.
Wear uniform and insignia as prescribed by the Company.
Report to work in a regular and timely basis.



Position Requirements

High School Diploma or General Education Degree (GED) plus six (6) months of related experience or training.
Due to heavy interaction with our clients, candidates must possess strong interpersonal, verbal, and written communication skills.
Must be tactful, courteous, and conscience of client needs.
Proficient computer skills.
Must possess a valid state Drivers License.
Must be able to work in various weather conditions such as Snow, Sleet, Rain, and Hot/Cold Temperatures depending on geographical location.

An Equal Opportunity Employer M/F/Disability/Vet



Primary Location: United States-Virginia-WASHINGTON-Ronald Reagan Washington National Airport


Schedule: Full-time


Req ID: 26796
Customer Service Shift Supervisor job at Signature Flight Support
Apply for this Customer Service Shift Supervisor position today

Register

Please sign in to apply for this job.


Apply for these great jobs today!

Aviation Solutions Provider Now Hiring!
Jet Support Services Inc Seeking to Fill Many Jobs-US and International Locations
AAR Corporation Many Locations
Leading Provider of Aviation Services Now Hiring! Apply Now!
Now Hiring Lots of Positions-Van Nuys CA
Ideal Candidates are Goal Oriented-Pro- Pro Active-Dedicated. View JobsApply Now
AAR Corporation Many Locations
Leading Provider of Aviation Services Now Hiring! Apply Now!
Captain VFR, Gulf of Mexico
Domestic Oil & Gas Operations, Current Class 1 FAA Med Cert, 1500 hrs PIC Heli
Now Hiring Lots of Positions-Van Nuys CA
Ideal Candidates are Goal Oriented-Pro- Pro Active-Dedicated. View JobsApply Now
Dassault Falcon Jet, Reno NV
Career Opportunities Now Available! View Jobs and Apply Today
A&P Technician, Centennial Colorado
Lear 30/55/60 Series Active A&P License 3 Years Exp,
AAR Corporation, Rockford IL Now Hiring
Technician 1 A&P - A&P License Required 1 yr exp and/or training. Apply Now!
Turbopower LLC, Opa Locka FL Now Hiring!
Lured by the powerful roar of an engine? We recruit the best Talent. Apply Today!

Get Job Updates (it's free) Get Job Updates (it's free)

Enter your email to get FREE job updates.

Start Your FREE Month
Over 73,096 Aviation Career Opportunities

Enjoy a sneak peak of the most recent aviation jobs listed in the Avjobs Applicant System. Avjobs has over 73,096 aviation jobs available. 67,092 new jobs have been posted in the last 30 days. Sign in to view jobs in your area.

Aviation Applicant Registration Options

Preferences

Customer Service Shift Supervisor job at Signature Flight Support

Customer Service Shift Supervisor job at Signature Flight Support

Customer Service Shift Supervisor job at Signature Flight Support

Customer Service Shift Supervisor job at Signature Flight Support

Follow Us
Permalink to this pagePermalink to this page

Site Map | Aviation News | RSS Feeds | Media Info | Job Opportunities | Contact Us

® Avjobs, Inc. © Copyright 1988-2017 All Rights Reserved Terms of Use | Sales & Refunds | Privacy Policy | Security Statement