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Apply for Client Service Specialist job at Xojet today Client Service Specialist job at Xojet
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Client Service Specialist

Xojet
Mcclellan, CA
United States

Hourly: USD
Unspecified
List All Xojet Jobs

The Client Services Specialist is responsible for delivering exceptional customer service to XOJET clients. The Client Services Specialist is expected to acquire an in-depth understanding of each client’s individual travel preferences and provide personalized service as a single point of contact. The Client Services Specialist will work cross-functionally with the sales, revenue management, accounting and operations teams to ensure superior trip execution and a flawless client experience.


RESPONSIBILITIES
  • Directly responsible for the proactive coordination and communication of all flight management details including itinerary details, manifest details, catering requests, on-board service items, ground transportation arrangements, flight following and specific customer requests via email or phone
  • Works closely with the Trackers on flight feasibility, operational concerns and weather forecasts. Advises Trackers of any pertinent customer details to be communicated to the flight crews
  • Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays and weather updates
  • Directly coordinates and communicate any changes that occur related to change in scheduling or aircraft availability
  • Works in partnership with Aviation Advisor to understand the needs of all passengers before and during each flight and upon arrival to destination airports
  • Create and maintain client profiles with all pertinent and required information to ensure a consistent flight experience
  • Interfaces directly with FBO personnel to advise of aircraft arrivals and manage customer requests
  • Effectively communicates and escalates operational issues and specific trip logistics as needed
  • Provides proactive and immediate customer communication with respect to customer specific trip logistics
  • Compile service issue reports and provide recommendations for improvement
  • Manage problems and issues using independent judgment and provide sound solutions to ensure client satisfaction
  • Demonstrates XOJET’s visions of world-class client services
  • Performs additional assignments and projects as required
  • Must have the flexibility to work in a 24/7/365 Operations Center to cover the needs of the operation and may be assigned to shifts that include days, nights, afternoons, weekends and holidays.
  • Demonstrates XOJET’s visions of world-class client services
  • Embody the values of the XOJET culture within the Client Services department and the SOC to create and maintain a positive work environment

QUALIFICATIONS & EXPERIENCE
  • 2-3 years of professional private aviation client service experience, travel, hospitality or similar high-touch customer service experience
  • Highly detail oriented with excellent organizational skills
  • Ability to synthesize, prioritize and precisely execute multiple tasks under time constraints in a dynamic environment with constantly shifting priorities.
  • Demonstrable ability to forge trusted relationships with internal and external customers
  • Must be able to handle confidential information
  • Dynamic individual who thrives in a fast-paced environment
  • Undergraduate degree from a high quality academic institution
  • Excellent verbal and written communication skills
POSITION
  • Department: Client Services
  • Location: McClellan, CA (SMF)
  • Reports to: Client Services Supervisor
  • FLSA Classification: Non-Exempt

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Client Service Specialist job at Xojet

Client Service Specialist job at Xojet

Client Service Specialist job at Xojet

Client Service Specialist job at Xojet

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