Volume 42
October 16, 2017

A Weekly Aviation Career
Newsletter from Avjobs, Inc.

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Apply for Client Relationship Manager job at Jet Support Services Inc

Posted on Thursday, July 13, 2017 at 4:35:47 PM

ApplyJSSI Client Relationship Manager Farnborough This position will be based at our Farnborough United Kingdom Office.  Candidates must have unrestricted authorization to live and work in the United Kingdom.  Preference will be given to candidates who are fluent in reading writing and speaking German. Company Founded in 1989 Jet Support Services Inc. JSSI is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft including jets turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisors. JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets. Mission Statement The mission of the Client Relationship Manager is to have primary responsibility for all aspects of client relationships within his or her assigned territory with the exception of client matters managed by the Technical Services Team.  The Client Relationship Manager consistently strives to provide outstanding service to clients responding promptly to concerns and proactively seeking to anticipate needs. This position requires excellent written and oral communication skills as well as outstanding people skills. Responsibilities Develop an intimate familiarity with all clients and contracts in territory. Handle routine client service issues relating to contract terms payments monthly reporting obligations etc. Develop and maintain relationships with clients and become knowledgeable about their business.  Seek new business development opportunities from clients. Anticipate and resolve client concerns professionally and efficiently. Monitor clients’ monthly reporting and payment.  Work with the Credit and Collections Team and Accounting Department to reduce the number of late payments and accounts receivable days outstanding. Work with Directors of Business Development and Technical Advisors to welcome new clients to JSSI and provide new client orientation after a new sale is closed. Educate new clients about their coverage and contractual obligations and the company’s programs and services. Manage all communications related to a transfer of the program and renewal process in the hopes of keeping a healthy client retention ratio. Liaise with Contracts Specialists to assist in the coordination of new contract preparation. Liaise with Contracts Specialists to assist in the coordination of the transfer and renewal contract process by ensuring that there are no outstanding issues informing the client about coverage and handing off the transfer paperwork to the Contracts Specialists for contract generation.  Perform an annual review of contracts in their respective region and communicate an annual adjustment and any other necessary information in accordance with the contract. Attend regional and national industry events to network with clients and represent the company. Assist with maintaining and following the Department’s policies and procedures including any necessary system updates. Additional Responsibilities 1.       Perform other responsibilities as assigned. Desired Credentials ·         Candidates must have unrestricted authorization to live and work in the United Kingdom. ·         Fluency in speaking reading and writing in German is preferred. Bachelor’s degree required. Minimum of 5 years account management or equivalent experience preferably in the aviation or financial services industries. Proven track record of working with demanding clients including providing dispute resolution and resolving complex problems. Ability to grasp new financial and technical concepts quickly. Excellent written and verbal communication skills. Positive attitude strong work ethic and commitment to being a supportive team member. Ability to think quickly handle difficult clients and “figure things out” with minimal supervision. Excellent computer skills especially Microsoft Office Suite and Salesforce.com . Must be highly organized and thrive in a fast-paced environment. Working Environment and Conditions Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand walk sit reach with hands and arms climb stairs talk and hear. Specific vision abilities required by the job include close vision distant vision color vision peripheral vision depth perception and ability to adjust focus. The noise level in this job is usually moderate. Domestic travel required; approximately 30 days per year. To Apply Interested qualified candidates should complete an online application including a resume and salary history at https workforcenow.adp.com jobs apply posting.html client=jssi&jobId=205061&lang=en_US&source=CC2.

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