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Field Service Representative Kdfw Airport
Dfw Airport, TX
The Field Service Representative works with customers to support the day-to-day use of the simulator. S/he provides scenario and playing area data and aids the customer in the efficient and trouble-free use of the simulation system. The Field Service Representative has minimal direct Adacel contact and works closely with Federal Aviation Administration (FAA) personnel. Although the FAA Site Manager directly supervises the FSR s duties and responsibilities s/he reports to the Lead Field Service Representative. Responsibilities: Performs start-up and shut-down procedures for the simulator and assists the customer with the operation of the system. Acts as a Remote Pilot Operator (RPO) when the schedule of other FSR duties and responsibilities allows. Configures hardware as directed by members of Adacel s Help Desk. Performs system back-ups and replaces projectors and computer equipment such as hard drives and video cards when necessary. Performs step-by-step procedures for acquiring and installing software upgrades and patches. Identifies and resolves scenario issues. Briefs FAA and Adacel management on simulator performance and utilization (this includes troubleshooting isolation and resolution of software issues and the evaluation of conditions that enable proper support decisions to be made in conjunction with Adacel s Help Desk). Trains customers (RPO s Instructors and Air Traffic Control personnel) how to best utilize the simulator. Creates develops and modifies playing areas and scenarios for simulator systems to meet customer needs. Coordinates with training personnel to identify how Adacel simulator systems can best meet their training objectives before building scenarios. Develops and maintains simulator utilization reports. Gathers airport data from customers for Visual Database and Playing area changes and creates Change Requests using the SIMCARE website. Communicates required status information and any requested data in an efficient and timely manner as defined by the Lead Field Service Representative. Demonstrates Tower Simulation System operation to new personnel and interested customers. Represents Adacel and discusses Adacel s products and services to all who s/he interacts with. Performs other duties as assigned by Supervisor. Required High School Diploma or equivalent. Knowledge of basic computer hardware. Knowledge of Microsoft Office products such as Word Excel PowerPoint and Outlook. Excellent customer relations skills and attention to detail. Leadership interpersonal and strong communication skills. Positive and enthusiastic attitude. Desired Previous experience working in an Air Traffic Control environment. Training experience simulator usage and desktop software experience. Other Qualifications: Ability to adhere to Adacel s Drug Free Workplace Policy. Ability to obtain a FAA Clearance. Ability to pass an Adacel background check while employed. Ability to travel less than 10% annually. Physical Requirements: Minimal physical effort (e.g. lifting pushing and moving heavy objects). Occasional lifting less than 25 lbs. Repetitive wrist hand or finger movement. Work Environment: High noise environment. May require standing for extended periods of time and walking. Normal office environment. Rare airline and car travel. Typical 40-hour workweek. Typically sitting at a desk. If you are looking for an exciting progressive company that offers challenges a friendly and casual work environment competitive salaries excellent health dental short and long term disability life insurance 401(k) plans and much more please send your resume to Adacel Systems Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex
Field Service Representative Kdfw Airport job at ADACEL SYSTEMS
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