Airport Terminal Services job details and career information

Airport Butler Sr Concierge Featured

Newark, New Jersey
Job ID

## Description
Sr. Concierge Airport Butler
Airport Butler is a premier Concierge company providing signature services to customers in Airports all over the United States and Canada. The offering is independent from airlines and customized for any customers regardless of traveling class who wishes personalized service and extra care when arriving departing or connecting through an airport. We offer our services to executives inexperienced travelers families senior citizens celebrities and small group travel. Our clients buy these services via our website reservation center and travel agencies.
Whether adding an extra touch of comfort convenience or sense of luxury an Airport Butler exceeds our client’s expectations by executing white glove service in a fast-paced environment!
Location: Newark Liberty International Airport
Pay: $20.00 per hour part time based on customer demand
Key Tasks:
Key responsibility is to ensure total client satisfaction
Greet and assist clients’ curbside at airport gates or arrival halls and escorting them to their desired next points within the airport
Knowledgeable about all airport amenities such as restaurants services retail locations and airline ticket counter and gate information
Develop and maintain professional rapport with regulating agencies and airlines within the airport
Exhibit upmost confidentiality with clients and client information
Maintain strict adherence to escorting protocol within the airport
Utilize the reservation system for managing all client services
Authorized Signatory for Airport badges for concierges
Recruiting hiring and training new concierges
Processing weekly payroll
Preferred Qualifications:
Passionate approach to customer service positive attitude strong work ethic exceptional organizational skills
Passion for serving customers
Demonstrates the ability to have proactive problem solving techniques
Demonstrates ability to collaborate with other employees to overcome abnormal situations
High level of cultural awareness
Direct experience in higher end or VIP services in the hospitality industry in order to recognize the high value customer
Excellent internal and external customer service skills to handle all client’s needs concerns and accommodations
Ability to work in a hectic stressful environment while delivering a very calm positive efficient and comforting service
Adapt to an ever-changing environment and be resilient
## Requirements
Possess at least a High School Diploma/GED equivalent and be 18 years of age and possess current authorization to work in the US
Ability to work under pressure with a minimal supervision
Take initiative be proactive and must be a quick and logical thinker
Friendly energetic and professional conversation skills
Computer literate with excellent verbal and written communication skills
Must wear company uniform as prescribed and conform to all grooming standards
Must be able to stand and walk for long periods of time and lift up to 70 lbs.
Must after training be able to efficiently use Airport Butler’s automated reservation system
Must be able to work shift work including irregular shifts and overtime holidays and weekends
Must be flexible in work schedule to match the demand for services
Airport and/or Airline hospitality service experience would be a strong asset
ATS Employees should apply through Ultipro
M/F Disabled and Vet EEO/AA Employer
Airport Butler is a brand of Airport Terminal Services Inc.
Requisition Number ● Numéro de réquisition: 17-0561
Post Date ● Date affiché: 4/13/2018
Title ● Titre: Airport Butler - Sr. Concierge
City ● Ville: Newark
State/Province ● État/Province:

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