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Customer Services Agent Pg2
Alaska Airlines Alaska Air Horizon Air
Job Title: Customer Services Agent PG2
Job ID: 29481
Location: Redmond OR
Full/Part Time: Full-Time
The starting hourly wage for this position is $11.86
HORIZON AIR STORY
Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981 Horizon Air provides service to cities throughout Alaska California Oregon Washington Idaho Montana Colorado Utah Nevada Baja California Sur (Mexico) and British Columbia and Alberta (Canada). Together Horizon Air and partner carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE: ALK).
Its a heartfelt approach as much as technological innovations and customer-pleasing onboard service that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009.
Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling aircraft marshaling and aircraft deicing
Other duties as assigned.
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid drivers license with a good driving record required defined by the following: No DUI DWI reckless or negligent driving within the last five years no suspensions terminations or revocations in the last five years and no more than three moving violations in the last two years- Previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly knowledgeable and polite in all situations
Keyboard proficiency required
Excellent written and verbal communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Strong organizational skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected ability to attend 9 day training in Seattle WA and Portland OR required
The location for this position is in Redmond Oregon
Work Hours: 0345am to 1345pm if on am shift or 1400pm to 0130pm if on pm shifts.
OUR CULTURE - HORIZON AIR
For eligible employees our company offers a competitive total rewards package that includes insurance coverage (medical dental and vision care) a 401(k) retirement savings plan monthly and annual incentive bonus plans time off and a generous employee travel program (with flight privileges on Alaska Airlines as well). Key to Horizon Airs success is its distinctive culture where partnership thrives and co-workers go out of their way to help each other. Each day employees are guided by the shared values of Integrity Heart Partnership Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .
Please apply on or before: Friday Aug 11th
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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital status disability protected veteran status genetic information or any other basis protected by applicable law. Employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants are also protected by law.
Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza color credo religion origen nacional estatus migratorio de residencia o ciudadania edad sexo orientacion sexual identidad de genero o expresion estado civil discapacidad estado veterano protegido informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.
Customer Services Agent Pg2 job at Alaska Airlines Alaska Air Horizon Air
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