Customer Service ground Operations Agent Mry Hot
- Monterey, California
- Job ID
Customer Service ground Operations Agent Mry job at Allegiant Air in Monterey CA
Description, duties, responsibilities
This position is responsible for providing customer service to all customers including scheduled or charter services. Responsibilities will also include ground operations aircraft cleaning security operations and commissary duties as required.Visa Sponsorship Available: NoMinimum RequirementsCombination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.Education: High School Diploma/GEDEducation Details: GED EquivalentYears of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.Must be at least 18 years of age and possess a valid drivers license.Ability to read write and speak English in order to receive and understand instructions directives and ensure safety as well as the ability to interact with customers is a requirement of the job.Preferred Requirements Basic computer skills; Knowledge of general office equipment. Must be people oriented highly motivated with a positive and friendly attitude. Must be available to work varied hours including nights weekends and holidays and must be able to stay late for irregular operations. Must be well groomed and adhere to dress code policy. Ability to work efficiently under time constraints. Must be at least 18 years of age and possess a valid drivers license. Must be available to attend required training. TRAINEE STATUS: Upon offer of employment you will remain in trainee status until successful completion of all practical and written curriculum.Job Duties Process tickets check baggage monitor carry-on baggage for size and quantity and assign seats. Provide information on arrival and departure times boarding procedures carry-on regulations and seating arrangements. Marshal in the planes and push back the aircraft. Handle denied boarding situations solicit volunteers re-accommodate customers and provide hotel meal and taxi vouchers when appropriate. Assist Customers with special needs i.e. Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. Operate heavy motorized machinery/equipment including but not limited to tugs tractors belt loaders bag carts push-back tractors deicers etc. Enforce safety/security measures and monitors safety sensitive zones Ensure FAA. Allegiant Air and airport regulations are followed. Other duties as assigned.Physical RequirementsThe Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.Office - While performing the duties of this job the Team Member is regularly required to stand sit talk hear see reach stoop kneel and use hands and fingers to operate a computer key board printer and phone. May be required to lift push pull or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers phones printers and foot traffic) temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.Airport Agent - While performing the duties of this job the Team Member is regularly required to stand sit talk hear see reach stoop kneel climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks carts ramps tugs etc.). May be required to lift push pull or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights small spaces extreme noise (i.e. airport with planes vehicles and other machinery) temperature wind and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.Essential Services ProviderAllegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local state or federal order.EEO StatementEqual Opportunity Employer: Disability/VeteranFor more information see Allegiant.com/careers
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