General Manager Airport Customer Experience Featured

General Manager Airport Customer Experience job at American Airlines in Jackson MS

Description, duties, responsibilities

General Manager Airport Customer ExperiencePosting Start Date: 5/22/26 | Location: Hartsfield‑Jackson ATL Intl Apt (ATL-TRML) | Cities: Atlanta - GA | Requisition ID: 85897IntroAre you ready to explore a world of possibilities both at work and during your time off? Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why youll love this jobThis job is a member of the Hubs and Gateways Team within the Customer Experience Division.Responsible for managing the operations optimizing the business leading the people and cultivating relationships with diverse audiences.What youll doDirects manages and oversees daily airport operation activities to ensure safe reliable and efficient service for our passengers and stakeholders.Assesses and executes appropriate resources to optimize station performance.Monitors reviews and reports station performance.Establishes relationships through engagement collaboration and inclusiveness with internal and external stakeholders.Coordinates closely with local airport authorities and government agencies to ensure organizations priorities objectives and concerns are effectively represented.Manages scheduled off‑scheduled and charter flight operations and meets performance goals.Acts as liaison between the Company and various organizations.Evaluates identifies and recommends process improvement changes for a dynamic operational environment.Oversees monitors and controls budget and manages overall financial administration.Leads motivates and develops employees to perform in a safe efficient productive professional manner and deliver superior customer service.Assumes responsibility of employee management – including hiring conducting performance reviews administering corrective action salary administration training and career development.Maintains company standards of safety and security.Partners with vendors and contractors.Preserves integrity and ethical values as it relates to audits compliance and regulatory mandates.Minimum QualificationsBachelors or Masters degree in a related field or equivalent training/experience.7+ years of airline operations experience or relevant experience.Preferred Qualifications4 years in supervisory or management capacity.Knowledge of managing an operating budget.Skills Licenses and CertificationsAbility to take initiative to act upon and adapt to a fast‑paced environment.Ability to deliver key corporate messages across all workgroups.Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines.Understands the importance of safety compliance and regulatory standards associated with flight operations.Ability to work cohesively with collective bargaining units.Demonstrated collaborative ability across departments business units vendors and contractors.Ability to resolve issues with internal and external customers.Uses sound business judgment to make key decisions.Effective conflict resolution skills.Track record of exceptional supervisory leadership and motivational skills.Skilled in Microsoft Office software (e.g. Word Excel Access PowerPoint).Valid U.S. drivers license.Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).Applicable valid drivers license as required by local authorities if applicable.Must be able to secure appropriate airport authority and/or U.S. Customs security badges.Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing.What youll getTravel Perks: Explore 365 destinations on more than 6800 daily flights across our global network.Health Benefits: On day one youll have access to health dental prescription and vision benefits plus virtual doctor visits flexible spending accounts and more.Wellness Programs: Access tools resources and support to help you be your best self.401(k) Program: Available upon hire and depending on the workgroup employer contributions after one year.Additional Benefits: Employee Assistance Program pet insurance and discounts on hotels cars cruises and more.Feel free to be yourself at AmericanOur 20+ Employee Business Resource Groups focus on connecting team members to customers suppliers communities and shareholders helping each other reach their full potential and creating an inclusive work environment.Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on individual merit and abilities without regard to race color religion national origin gender sexual orientation gender identity age disability marital status citizenship status military status protected veteran status or employment status. American Airlines Inc. fully considers all qualified applicants including those with a criminal history. ©2025 American Airlines Inc.#J-18808-Ljbffr

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