American Airlines job details and career information

Customer Service Manager Airport Workforce Management Featured

Location
Phoenix, Arizona
Wage
Hourly
Job ID
14562152835
Posted
2021-1-13

Location: Sky Harbor Municipal Apt (PHX-TRML)Additional Locations: NoneRequisition ID: 40049IntroAre you ready to explore a world of possibilities both at work and during your time off? Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why youll love this job This job is a member of the Domestic Airports Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading engaging coaching and developing front-line team members. Also responsible for supporting their teams efforts in creating a safe reliable operation while delivering an elevated customer experience.What youll do Drives operational excellence Creates an environment that cares for our frontline team members and celebrates the team successes Leads airport team to perform their work in a safe efficient manner and in compliance with Federal state and local regulations including DOT FAA and other government agencies Coordinate ramp assignments for frontline team members to dynamically work flights at gates Utilizes Staff Manager and other programs (i.e. Prime GETNG SABRE) to identify and grant day of overtime provide staffing inputs and tour reports Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service Coaches and mentors frontline team members in skill development customer service elevation and company culture behaviors Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion authenticity integrity respect and dignity Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends holidays and days-offAll youll need for successMinimum Qualifications- Education and Prior Job Experience High School diploma or GED EquivalencyPreferred Qualifications- Education and Prior Job Experience Previous airport customer service experience 2 years experience leading others Knowledge of company policies and procedures and functional automation applicationsSkills Licenses and Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen - giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems Ability to monitor and assess performance of self team members and the operation to make improvements or take corrective action Strong decision making skills Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to prioritize and execute with a sense of urgency and preciseness Ability to use sound business judgment to resolve issues with internal and external customers Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe efficient on-time operation Knowledge of Microsoft Office to include Word Excel PowerPoint Outlook etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirementWhat youll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network. Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - thats why our wellness programs provide you with all the right tools resources and support you need. 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and moreFeel Free to be yourself at AmericanFrom the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.Additional Locations: NoneRequisition ID: 40049Nearest Major Market: PhoenixJob Segment: Service Manager Manager Customer Service Management

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Customer Service Manager Airport Workforce Management

Location: Phoenix AZ

Industry: Aviation
Occupational Category: Business Operations
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: American Airlines seeks a Customer Service Manager Airport Workforce Management.
Location: Sky Harbor Municipal Apt (PHX-TRML)Additional Locations: NoneRequisition ID: 40049IntroAre you ready to explore a world of possibilities both at work and during your time off? Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why youll love this job This job is a member of the Domestic Airports Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading engaging coaching and developing front-line team members. Also responsible for supporting their teams efforts in creating a safe reliable operation while delivering an elevated customer experience.What youll do Drives operational excellence Creates an environment that cares for our frontline team members and celebrates the team successes Leads airport team to perform their work in a safe efficient manner and in compliance with Federal state and local regulations including DOT FAA and other government agencies Coordinate ramp assignments for frontline team members to dynamically work flights at gates Utilizes Staff Manager and other programs (i.e. Prime GETNG SABRE) to identify and grant day of overtime provide staffing inputs and tour reports Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service Coaches and mentors frontline team members in skill development customer service elevation and company culture behaviors Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion authenticity integrity respect and dignity Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends holidays and days-offAll youll need for successMinimum Qualifications- Education and Prior Job Experience High School diploma or GED EquivalencyPreferred Qualifications- Education and Prior Job Experience Previous airport customer service experience 2 years experience leading others Knowledge of company policies and procedures and functional automation applicationsSkills Licenses and Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen - giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems Ability to monitor and assess performance of self team members and the operation to make improvements or take corrective action Strong decision making skills Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to prioritize and execute with a sense of urgency and preciseness Ability to use sound business judgment to resolve issues with internal and external customers Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe efficient on-time operation Knowledge of Microsoft Office to include Word Excel PowerPoint Outlook etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirementWhat youll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network. Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - thats why our wellness programs provide you with all the right tools resources and support you need. 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and moreFeel Free to be yourself at AmericanFrom the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.Additional Locations: NoneRequisition ID: 40049Nearest Major Market: PhoenixJob Segment: Service Manager Manager Customer Service Management

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Date Posted: 2021-1-13

Please Apply by: 2021-1-29