Atlas Air Inc job details and career information

Production Support Middleware Featured

Purchase, New York
Job ID

Position Title: Production Support Middleware
Location:Purchase, NY

Department:Information Technology

Reports To: Senior Manager End User Services

Position Summary: The successful candidate will work with the Development and Operations teams on middleware/web and mobile projects to support internal business units and their business critical applications / products.

Values and Behavioral Standards: To ensure the effective communication and application of company values and behavioral standards, as stated in our company Code of Conduct policy, and to respond appropriately in the event of any known departure.

Major Job Accountabilities:
Support in a 24 by 7 on-call providing a high degree of responsiveness and sound trouble-shooting methodologies
Provide production & non-production middleware and Web support for multiple business critical applications
Support WebSphere Application Server, Websphere MQ, Business Process Management (BPM), DataPower and related products in production.
Support 90 to 100 middleware interfaces in websphere production.
Work with the various business units as well as with cross functional teams to bring new middleware-based applications live
Work with development team and relevant business units to promote web applications to production environment
Write operating procedures, knowledge articles, answers to FAQs, and on-call reports
Open PMR, work with the vendor to troubleshoot product related issues and apply appropriate fix packs. Maintain middleware with appropriate patches.
Work with help desk and ticketing systems to provide proper support and escalation procedures for deployed applications.
Fine tune applications and servers for optimal performance.
Provide guidance on generating scripts in order to automate tasks or provide batch capabilities for the WebSphere software products

Required Experience:
Must have a Bachelors degree in Computer Science, Information Technology or Engineering with five years of work experience in the job as a Systems Administrator.
Working with application developers to fully utilize built in product functionality
Very good knowledge of UNIX fundamentals
Installation, Configuration and Scripting skills.
Understanding of distributed computing
Experience or knowledge of the following products:
WebSphere Application Server, Websphere MQ, Business Process Management (BPM), Operations Decision Management (ODM), Application Release Automation (ARA), Infrared 360 or Auto Pilot or BMC Middleware management, IIS, Apache Tomcat, IBM HTTP Server, JBoss
Understanding of middleware and web server security fundamentals
In-depth knowledge of HA & DR setup for Websphere
Experience with middleware automation is a plus.
Strong written and verbal communication skills
Ability to work independently as well as in a team environment and interface with developers, project managers and production support groups
Ability to multi-task
Strong customer relationship skills

We offer a highly competitive compensation and benefits package including health coverage, life insurance and 401k savings plan with company match. Visit our website at

The Company is an equal employment/affirmative action employer. It is the Companys policy not to discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity or any other characteristic or status protected by applicable federal, state or local laws.

Please see the links to the EEO is the Law posters on our career websites

Contact Information:
For immediate consideration, please submit your resume through

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Atlas Air Inc. is the largest provider of ACMI freighters for lease and plays a critical role in global air cargo. Atlas Airs highly efficient and reliable fleet is led by the Boeing 747-400 freighter the industry benchmark for operating performance due to its cost and capacity advantage over other freighters. Atlas Airs future operating platform is built upon the new-technology best-in-class Boeing 747-8 freighter. Atlas is an Equal Opportunity Employer. It is the policy of Atlas to afford equal employment opportunity to all employees and applicants for employment without regard to race color religion sex sexual orientation national origin citizenship place of birth age or disability in accordance with federal state and local laws.

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