Manager Airport Operations Featured

Manager Airport Operations job at Avelo Airlines in Morrisville NC

Description, duties, responsibilities

Job Type

Full-time

Description

On April 28 2021 Avelo took flight as Americas first new airline in nearly 15 years - ushering in a new era of affordable convenient and reliable air travel. Founded and led by airline industry veteran Andrew Levy along with a team of world-class airline executives we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and weve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history keep reading!

The Manager Airport Operations guides a cross-functional airport crew to provide a safe pleasant reliable experience for our customers. The Manager inspires the crew to achieve operational excellence.

RESPONSIBILITIES

• Establish and maintain a safe operational environment promoting open communication on safety concerns.
• Achieve zero aircraft damage incidents and ensure audits reveal no safety issues.
• Lead day-to-day operations to achieve on-time performance holding crew members accountable to company Values Vision and Purpose.
• Meet or exceed company performance KPIs and ensure sufficient daily crew scheduling.
• Maintain excellent operational performance through training motivation and teamwork complying with Federal regulations and company standards.
• Ensure base audit scores meet or exceed standards and maintain FAA-compliant crew member training records.
• Inspire customer loyalty through exceptional service and a seamless travel experience.
• Resolve customer concerns locally achieve zero escalated complaints and meet established customer satisfaction metrics.
• Foster effective communication and coordination among crew members across Stations Flight Ops Inflight and Tech Ops.
• Act as the quarterback to ensure superior customer travel experiences.
• Cultivate professional relationships with airport officials and regulatory agencies.
• Represent the company positively during FAA TSA OSHA and other regulatory audits and inspections.
• Manage base operations effectively including cost control time-keeping reporting and supply orders.
• Ensure base costs are within budget maintain timely and accurate reports and manage supply procurement.
• Oversee hiring scheduling and training of Station supervisors agents and trainers.
• Coordinate GSE repairs and servicing ensuring compliance with local operational standards and procedures. Utilize analytical data to drive corrective actions and maintain operational excellence.
• Possess effective communication collaboration and leadership abilities to influence team performance and customer satisfaction.
• Handle customer concerns professionally and de-escalate situations as needed.
• Motivate and develop crew members to enhance engagement growth and goal achievement.
• Manage tine cards and build schedules in timekeeping system (Teamwork)
• Document crewmember performance effectively and write separation letters when necessary.

• Communicate effectively in English through reading writing and speaking.
• Maintain a flexible schedule to accommodate shifts including nights weekends holidays and overtime.
• Perform physical tasks requiring frequent standing walking reaching kneeling and climbing.
• Operate equipment such as boarding ramps tugs and belt loaders.
• Lift weights up to 70 lbs. as needed.
• Tolerate exposure to various environmental conditions heights small spaces and loud noises.
• Travel up to 25% as required.
• Minimum of eight (8) years of airline Station Operations experience.
• Minimum of five (5) years of management experience preferably in the airline industry.
• Become qualified and remain current in all responsible disciplines within 30 days including Ground Security Coordinator
• Possess a valid US state drivers license

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Avelo Airlines Company Overview

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