Airline Wheelchair Supervisor Featured

Wheelchair Supervisor

Bags a Metropolis company is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America we combine innovative technology with a customer-first mindset to transform the travel experienceespecially at airports. From curbside to gate our services eliminate the stress of traditional travel by streamlining baggage handling check-in and other key touchpoints. With over 23000 employees across 4000+ locations in North America and Europe were reimagining how people move through their journeyssaving time reducing hassle and ensuring every step feels effortless and efficient.

You will...

A Wheelchair Supervisor works at an airport facility and oversees the wheelchair operation.

Responsibilities include oversight of the wheelchair operation to ensure that all passengers requiring assistance are in a manner that exceeds expectations. This position may also include assisting by pushing passengers in a wheelchair to and from their arrival/departure gate and assisting passengers with moving luggage to their vehicles taxi stands parking shuttle stations and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passengers individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions.

This hands on position is physically demanding and requires on-the-job security training and the ability to receive all applicable airport security badges.

1. Push wheelchair passengers to and from gates
2. Roll customer-occupied wheelchair safely down the jet bridge
3. Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
4. Complete any necessary wheelchair or incident reports
5. Follow dispatcher gate orders
6. Maintains a friendly and positive attitude and is attentive to each passengers individual needs; by assisting passenger with any problems questions or concerns
7. Maintain professional working relationships with fellow employees supervisors managers airline employees and airport authorities
8. Exceed customer service standards
9. Carry out other duties as assigned

You have...

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• At least (1) one year of supervisory experience
• Airline experience preferred
• Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
• Strong verbal and written communication skills using appropriate grammar tone and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

Employees are expected at all times to present a professional business-like image even when working behind the scenes. It is the policy of the Company that each employees dress grooming and personal hygiene should be appropriate to the work situation and be consistent with the Companys business standards.

• For all male employees a fully grown in well-maintained mustache beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean and well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb balance stoop kneel and crouch. In addition the employee is required to twist turn stretch and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision Peripheral vision and Ability to adjust focus.

Salary Range: $18.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.

SP+ a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP+ retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

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