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Develop and maintain low to medium level complexity requests to increase agent productivity decrease errors and support industry requirements. Adhere to department processes and best practices to ensure coding consistency. Analyze current programs to provide enhancements for strategic projects. Essential Duties and Responsibilities Include: Core Responsibility 1: Requirements & Roadmap Management Receive written requirements via BCD Travels help desk. Follow department procedures to quickly and accurately program request in BCD Travels MidOffice tool COMPLEAT proprietary code -Develop scope of work including estimate level of effort and delivery date for requests -Program requirements per department standards and best practices -Perform comprehensive testing on your own programming -Coding must pass peer review and quality assurance testing before delivered to end user Core Responsibility 2: Product Knowledge Program and customize midffice routines for automation initiatives Provide a proactive and consultative approach to midoffice development; design solutions that increase agent productivity decrease errors and reduce hits. Create and enhance existing midoffice automation library including testing and posting of new versions Core Responsibility 3: Creativity and Out of the Box Solutions Learn understand and adhere to department guidelines and procedures consistently -Successfully complete department and industry training -Hone and maintain development skills necessary to perform responsibilities proficiently -Correctly utilize company help desk application to track productivity -Create maintain and demonstrate internal/external training documentation as requested by leadership -Provide proactive consultative approach to MidOffice development. -Design solutions to increase agent productivity decrease errors and reduce hits Core Responsibility 4: Communication Proficient in writing and speaking English including technical references Collaborate with other technology teams and/or suppliers to develop best practices and technology solutions Strong customer service analytical organizational and prioritization skills Core Responsibility 5: Time Management Use effective time management to work on multiple requests concurrently and deliver on time per department service level agreement - Work independently with little or no supervision - Meet or exceed department productivity expectations as measured via help desk statistics Other: This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities as necessary Transferable Skills (Competencies) Must be able to come to work promptly and regularly Must be able to take direction and work well with others Must be able to work under the stress of and meet deadlines Must be able to concentrate and perform accurately while meeting applicable productivity measures Must be able to change productively and to handle other tasks as assigned Qualifications Essential Strong analytical problem solving and process reengineering skills Excellent verbal and written communication skills Proficient PC Windows software and project management knowledge Good people skills and able to work with diverse cultures Able to effectively articulate technical opportunities and risks Professional manner and appearance Ability to work daily hours to support BCD business in appropriate country/region local time zone as requested by leadership Ability to use and communicate in English as the primary language Preferred 1 years Visual Basic programming experience 1 years travel reservations and process experience Working knowledge of 1 GDS technologies: Abacus Amadeus Apollo Galileo Sabre Turbo Sabre or Worldspan Working knowledge of database integrations to BCD products SQL and .NET technologies Travel agent or operations experience. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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