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Account Manager EMEA
Rockwell Collins Information Management Services (IMS) is currently searching for an Account Manager, to join our Account Management Team and will be responsible for our Key Accounts to support our Global Airports Division.
Account Management Required Experience
Significant experience in Account Management and Sales of IT solutions in the Aviation Industry.
A clear understanding of key performance indicators, both financial and otherwise.
Proven experience in representing a company to all customers, suppliers, control authorities and other parties as needed.
Related experience as an Account Manager/ Sales, within the Aviation Industry.
Previous experience in executing win strategies across the business via competitive tenders/request for proposals.
Leading and collaborating across multi-cultural teams.
Strong acumen in industry standards/trends.
Good understanding of competitive business models of and their strengths and weaknesses.
Other Required Experience
Ability to identify and qualify account development opportunities.
Ability to negotiate and close sales opportunities.
Ability to lead the development and delivery of proposals.
Ability to manage relationships and grow the business at large revenue producing accounts.
Ability to sell specific Rockwell Collins products or service.
Ability to deliver to aggressive deadlines.
Advanced market research, analysis, service monitoring and strategic planning skills.
Ability to work with other business areas to identify/qualify opportunities.
Ability to travel 50% of the time, at times with short notice.
Proven related experience; identified skills and experience.
The Account Manager will be responsible for;
Managing Accounts focused on maintaining customer satisfaction leading to the retention, and development of services to existing customers.
Single Point of contact for our customer queries.
Day-to-day relationship with each of our customers.
Coordinating disposition of technical, logistical, and operational customer requests.
Ensuring that day to day business is conducted within the guidelines of established contracts, company policies and procedures, including ISO 9001.
Monitoring of system performance and management of service delivery to meet and exceed contracted SLAs, including preparation of service delivery plans as required.
Coordination of change management and outage notification processes.
Pricing and preparation of proposals for new requirements and contract.
Raise necessary engineering tasks through the appropriate agreed procedures.
Oversee project management of small implementations.
Attending customer meetings and ensuring accurate minutes are taken and distributed.
Creating revenue growth within our Airport Solutions portfolio.
Preparing Account Development plans for the region, and reporting against progress in regular
updates to the Head of the Account Management team (EMEA)
Managing and growing your own personally assigned Accounts.
Reporting on progress towards achieving sales goals.
Contributing to the preparation of budgets.
Attending regular sales/business unit meetings, as appropriate.
Deliver successful projects, exceeding customer expectations.
Preparing cost estimates and proposals for follow-on work.
Ensure opportunity pipeline and sales forecasts are accurate and up to date in Salesforce.
The successful candidate will possess;
Strong understanding of the marketplace and knowledge of company services/products.
Excellent customer oriented attitude.
Strong organisational, communication (written and verbal) and administrative skills.
Ability to prioritise and manage a high degree of multi-tasking in a fast-moving, often stressful environment.
Excellent computer skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint).
Previous successful Account Management/ Support experience, in an Airport/Airline operational environment.
A clear understanding of passenger and airport operational systems.
Experience of Incident and problem management.
Proven track record of major sales and account development success in a relevant industry.
Strong understanding of financials and contract negotiation skills.
Must be a self-starter with ability to manage day-to-day issues autonomously.
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