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Barclays moves lends invests and protects money for customers and clients worldwide. Please visit our website here for more information.
Barclays is a major global financial services provider engaged in personal and corporate banking credit cards and investment banking. With over 325 years of history and expertise in banking Barclays moves lends invests and protects money for customers and clients worldwide.
Marketing develops and deploys customized marketing plans and campaigns designed to attract new customers deepen engagement with existing customers develop award winning products and deliver an exceptional customer experience for our Cobranded credit card Branded card and deposits programs. Marketing cuts across multiple disciplines in digital insights creative communications direct mail call center and face to face activities to deliver a seamless multi-channel approach to meeting business goals and objectives.
Overall purpose of role:
Our Field Sales Associates will confidently interact with flight attendants and other key airline management contacts actively educating flight attendants on the benefits our credit card products have to themselves customers airline organizations and BCUS. The primary business objective is to maximize flight attendant engagement and continuous performance improvements toward achieving account goals. Our successful Sales Associates are professional dynamic and thrive in a fast paced environment; eager to interact day to day with flight attendants at assigned airline hub locations and continuously improve results and ensure compliance to create the optimal outcome.
Key Accountabilities and Skills required:
Key specific accountabilities:
oFrequent on the ground presence (75 %25) at primary assigned hub location of Chicago with providing additional field sales support for other regions (District of Columbia St. Louis and Dallas); overall goal to increase flight attendant engagement in the program and meet account goals
oSubject Matter Expert on all things related to assigned partner(s) credit card offer
oRole model and mentor to flight attendants demonstrating effective and compliant sales practices and techniques. Must adhere to all airport codes Barclaycard sales and compliance standards as well as each partners’ model for sales effectiveness
oConsistently filter program feedback to In Flight Field Sales lead on program opportunities and barriers via set meetings and ad hoc communications
oEnsure crew rooms are stocked with applications and other collateral related to the card program at all times
oDrive awareness and participation in flight attendant communication portal sites. Encourage enrolment and push suggestions for improved content and other strategic enhancements
oDrive awareness and excitement around promotions incentives and sweepstakes. Execute events that draw flight attendants to the crew rooms. Allow means for flight attendants to train and enrol in FA communication portal at all times
oSecret Shop on flights and report back results
oField questions comments and issues from flight attendants and assist in resolution. Monitor FA portal inquiries for your assigned region and respond within set SLA’s
oPartner with card advocates to focus on non-participants and low performers
oEnsure compliance to all set channel policies and procedures and work with Live Channel Governance manager to address any gaps
oMaster the demographics and performance statistics in your region and put forth suggestions for improvement
oMake recommendations around In Airport and In Flight marketing placements and collateral that will support flight attendants and achievement of account goals
oDevelop productive and strong relationships with key leaders/management in your hub locations
oTravel to other locations as requested
Stakeholder management and leadership:
Face of BCUS on the ground in assigned hub locations driving program engagement excitement performance and compliance. Owner of assigned market and responsible to drive strategic suggestions to enhance and improve program. Key contributor to the growth of the airline segment for BCUS.
Decision making and problem solving:
Gain understanding of flight attendant workplace challenges and customize solutions to that environment that drive increased program participation rates. This includes ensuring effectiveness of training content and delivery monitoring performance driving excitement around incentive programs to keep sales staff motivated being the eyes and ears on the ground that push innovation and improvement to core team in Wilmington DE.
Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Your Skills and Qualifications will include
o3 years general sales experience required
oCollege Degree required
oExperience in face-to-face sales role - motivating others and driving performance
oBasic understanding of credit card and airline industries and their challenges
oProficient in Microsoft Office
oExtreme attention to detail
oExcellent organizational skills
oAbility to multi-task and work well with others
oStrong Oral and Written communication skills – able to provide clear direction and feedback to achieve business objectives
oEnthusiastic and Outgoing personality
oExcellent communication skills
oGood planning and organizational skills
oThe ability to work calmly under pressure
oPolished sales skills to act as an influencer with partners and external clients as well as internal colleagues
oAbility to travel extensively as required
oAbility to work non-traditional hours as driven by events and traffic in assigned crew rooms (early AM evenings occasional weekends)
The Benefits: Our customers deserve the best. The same goes for our employees. Thats why at Barclays youll receive a range of benefits that include a competitive salary and all the tools technology and support you need to succeed.
Our Culture: Everything we do is shaped by the five values of Respect Integrity Service Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients but they also shape how we measure and reward the performance of our employees. Simply put success is not just about what you achieve but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information please visit our dedicated Diversity and Inclusion site here.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Title: Inflight Field Sales Manager-Central
Location: IL-Working from Home - Illinois USA
Requisition ID: 90136009
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