Flier Experience Associate Southampton Featured

Flier Experience Associate Southampton job at Blade in New York NY

Description, duties, responsibilities

We are seeking a dynamic and service-oriented Flier Experience Associate to join the BLADE team. In this guest-facing role you will be the face of the brand-delivering exceptional hospitality and seamless service throughout every step of the flier journey. From greeting guests and managing check-ins to coordinating ground transportation and anticipating individual preferences this role is key to creating a premium personalized travel experience. The ideal candidate thrives in a fast-paced environment exudes professionalism and warmth and is passionate about delivering best-in-class service with a meticulous attention to detail.

Flier Experience Roles and Responsibilities

• Acting as an ambassador of the brand by providing guests any reservation updates pertinent information lists of BLADE amenities ground transport recommendations etc. as needed.
• Confirming all necessary information (using electronic tablets) such as passenger lists flight status as well as any other item that may support efficient and timely check-in processes.
• Offering and serving refreshments to passengers and maintaining the cleanliness of the lounge.
• Managing inventory orders and ensuring that the lounge is appropriately stocked.
• Ensuring that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up.
• Directing or escorting guests to their aircraft or ground transportation and providing help with luggage.
• Quick adeptness to lounge operations service and experience to be able to work in different lounges through the Manhattan area as necessary exemplifying BLADE Flier Experience standards.
• Respond promptly and tactfully to any guest request or complaint that may arise.
• Make sure that any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader.
• Keeping all Flier guest and company data confidential and exhibit high levels of discretion.
• Organizing and maintaining the front desk/counter ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures.
• Familiarizing with all BLADE services to be able to address assist and actively upsell to guests.
• Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments.
• Prioritizing safety in everything you do and reporting all incidents immediately to senior management.
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.

• Ability to work a flexible schedule including Saturday and Sunday evenings and holidaysaccording to demand weather and any additional department needs.
• Possesses great communication skills ability to present and speak with confidence and attention to detail.
• Ability to perform with grace under pressure.
• Regularly required to stoop kneel bend crouch. Must be able to stand for extended periods of time and to lift up to 50lbs as required.
• Ability to always maintain a clean and professional appearance as per BLADE company policies.
• Ability to be sensitive to cultural nuances.

• Two years experience at a front desk at a hotel restaurant spa/fitness center preferred. Prior experience in a luxury environment is a huge plus.
• Must be over 18 years old able to commute via mass transit or have your own transportation and a valid drivers license

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Blade Company Overview

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