Senior Information Technology Service Health Analyst Featured

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking a Senior Information Technology Service Health Analyst to join the team in Arlington, VA; Berkeley, MO; or Seattle, WA. 

We are seeking a Senior Information Technology (IT) Service Health Analyst to join our Technology Governance and Optimization team. The successful candidate will be responsible for ensuring the operational health, reliability, and compliance of our IT services and the underlying IT assets across all Boeing environments.  This role involves conducting regular assessments, identifying potential service degradation risks, evaluating adherence to IT Service Management (IT) best practices, and ensuring compliance with internal policies.  The ideal candidate will possess a strong understanding of IT operations, service delivery frameworks, and a meticulous approach to assessment and reporting.  

Position Responsibilities:

• Drive the adoption of Boeings Governance, Risk and Compliance capability built inside the Technology Governance system of truth

• Lead and develop the service assurance assessment capability for the Technology Governance function to enable monitoring of assets and their associated IT services

• Identify recommended actions for stakeholders to take based on assessment findings

• Communicate and enforce calls to action and findings via regular reporting and remediation tracking across all levels

• Partner with the Governance, Risk, and Compliance function on tooling capability improvements

• Partner with organizational leads on improvement areas 

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in IT Governance, IT Operations, IT Service Management, and/or IT audit

• 5+ years of experience in conducting assessments, audits, or reviews of IT systems and processes

• 5+ years of experience of ITSM, ITIL principles and processes

• 3+ years of experience with IT Service Management tools (e.g., ServiceNow, Jira), and monitoring systems

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in in Information Technology, Cybersecurity, a related field

• 10+ years of experience in Microsoft Office Suite (Excel, PowerPoint, Word), collaboration tools (like Microsoft Teams, SharePoint)

• 5+ years of experience in reporting tools (e.g., Tableau)

• 5+ years of experience analyzing complex technical and process data, identify root causes, and recommend effective solutions

• 5+ years of experience evaluating processes and systems for efficiency, effectiveness, and compliance

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $110,500 – $159,850

Applications for this position will be accepted until Sept. 08, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.