Cross Utilized Airport Agent Plattsburgh International Airport Hot

Cross Utilized Airport Agent International Airport job at CORPORATE FLIGHT MANAGEMENT in Plattsburgh NY

Description, duties, responsibilities

Cross-Utilized Airport Agent - Plattsburgh International Airport (PT)

Contour PBG - Plattsburgh NY 12903

Overview

Salary Range $22.00 - $25.00 Hourly Position Type Part Time Education Level High School Travel Percentage Negligible Category Customer Service

Description

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour our core values guide every action and decision. We are unwavering in our commitment to integrity and safety which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence consistently striving to think like a customer. We believe there is strength in unity and we work together as a team to achieve ambitious goals.

Key Responsibilities

• Greet and assist all customers in a prompt friendly and courteous manner ensuring a positive travel experience.
• Provide check-in assistance handle ticketing changes re-book itineraries and process special service requests.
• Check and accept passenger baggage ensuring compliance with airline policies and safety regulations.
• Board and deplane flights escort passengers to and from aircraft as needed including assisting unaccompanied minors pushing wheelchairs and providing support to passengers with special needs.
• Provide accurate and timely gate information including flight arrivals departures and general inquiries.
• Assist passengers with special needs resolve customer concerns and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors law enforcement officers hazardous materials (HAZMAT) and other regulatory requirements.
• Communicate clearly and accurately with passengers coworkers flight crews and vendors to ensure operational efficiency.
• Always maintain the safety and security of the ramp area adhering to all applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning providing assistance in a friendly and professional manner.
• Marshal aircraft on the ramp directing assisting and parking all arriving departing and towed aircraft.
• Observe safe ground-handling procedures conduct routine ground service equipment (GSE) checks and report any equipment issues.
• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Companys security program.
• Handle customer baggage and Company materials with care; responsibilities include frequent lifting loading/unloading sorting and transferring baggage and cargo.
• Service aircraft as needed including lavatory servicing potable water refills window washing de-icing and commissary stocking.
• Assist in ramp set-up and ensure proper storage of equipment and baggage.
• Perform additional duties as assigned by station leadership or Company management.

Working Environment / Physical Requirements

• Frequent stooping bending kneeling and crouching while performing job duties in both indoor and outdoor environments.
• Regularly handle lift load unload and transport items weighing up to 75 pounds with or without reasonable accommodation.
• Ability to stand walk and work on your feet for extended periods of time (up to 8 hours per shift).
• Must be able to work in a variety of environmental conditions including exposure to extreme weather conditions (heat cold rain snow) and loud noise levels.
• Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.
• Must be able to ascend/descend stairs frequently.

Qualifications

• Must be at least 18 years of age.
• A minimum of nine (9) months of prior airline or aviation industry experience is preferred.
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Possess a valid drivers license with a good driving record.
• Ability to read write speak and understand English fluently; proficiency in Spanish is a plus but not required.
• High school diploma or GED certification preferred.
• Basic proficiency with Microsoft Office Suite products including Office 365 Excel Outlook and Word; familiarity with similar software applications is also required.
• Ability to type a minimum of 30 words per minute.
• Possess polished and professional interpersonal skills with a positive customer-focused attitude.
• Strong leadership organizational and time management skills.
• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
• Skilled in coordinating multiple priorities managing deadlines and working efficiently in a fast-paced environment.
• Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
• Self-motivated with the ability to motivate others.
• Ability to work independently and collaboratively as part of a team-oriented environment.
• Excellent written and verbal communication skills delivered with professionalism and tact.
• Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.
• Ability to pass a 10-year work history background check as well as criminal history and fingerprint checks as required by the TSA.
• Ability to work flexible schedules including early mornings evenings weekends holidays and irregular shifts as operational needs dictate.
• Must adhere to all safety regulations and work in a professional manner complying with OSHA EPA state and federal regulatory requirements.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities duties and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.

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CORPORATE FLIGHT MANAGEMENT Company Overview

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