Customer Operations Analyst Hot
- Ronkonkoma, New York
- Job ID
Customer Operations Analyst job at Camp in Ronkonkoma NY
Description, duties, responsibilities
Were looking for a detail-oriented Customer Operations Analyst with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service youll be responsible for managing key processes end to end and as well as dealing with prospective and existing customers by phone and email. Youll need to understand our product inside out and build relationships with our customers to understand their needs.About you1-3 years experience in Customer Service/Operations (ideally within the aviation industry).You have a bachelors degree in a relevant field with a strong academic performance.You delight in solving problems for customers going above and beyond to treat customers fairly and leave them feeling valued.You enjoy interacting with customers on a daily basis both over the phone and by email.You love to get involved - be it in solving a specific issue for a customer at a point in time or driving changes through to help us make our product better.You bring a team-first attitude.You are looking for a well-rounded role that will allow you to manage end-to-end operational processes.You are focused on efficiency and operational excellence and constantly look for opportunities to automate.You have a "can do" attitude and a problem-solving mentality.You have a rigorous attention to detail.You have excellent analytical and numerical skills.You have experience in a customer or client facing environment.You are proficient in Office suite especially Excel.You are keen to learn and develop with the business in an ever-changing environment.You are willing to ask questions and challenge the status quo.You can work in a fast-paced environment with autonomy.You have an interest in aviation and working for a dynamic and challenging teamResponsibilities:Monitor and manage maintenance compliance and customer service to meet established service levelsMaintain and report on established customer metrics and service levels; review and audit monthly customer service level reportsProvide regular comprehensive data-driven reporting for all customer accountsAct as the dedicated point-of-contact for assigned customers; manage customer requests and issues - answering questions handling objections providing advice and keeping customers engaged in the serviceUnderstand supported customer flight operations and maintenance requirements in order to provide effective solutions and tracking issues to successful resolutionAbility to review and analyze data taking necessary action(s) to ensure customer service levels are satisfiedUtilize and develop standards processes procedures and documentation to support quality and service goalsAdopt a data-driven approach to making decisions analyzing issues and developing solutionsAdvocate for customers by capturing and acting on customer feedback and feature requestsDevelop and manage project activities based on customer needs to ensure the milestones and objectives are being metCoordinate with internal team members as necessary to ensure that customer service levels are being metMonitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain performanceServe as support for various projects and/or activities that will drive efficiencies operational scale and technology/process enhancements
Camp Company Overview
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