Colony Brands Inc job details and career information

Flight Logistics Crew Member Coordinator Urgent

Janesville, Wisconsin
Job ID

SC Aviation, Inc., is not just about growing our profits – We are about giving our employees the opportunity for growth and providing a better place to live and work. If you like to talk to customers and set up flights the Flight Logistics Crewmember Coordinator is the position for you.

Job Requirements:

• Maintain an awareness of fleet movements through flight following and crew communication
• Distribute trip details and changes via email and oral communication in a professional and prompt manner
• Communicate and coordinate with internal SC Aviation departments (Line Service, Maintenance and Operations)
• Handle and resolve Customer and Owner complaints in a timely, efficient, and courteous manner
• Trouble-shoot, anticipate and advise customers of possible trip disruptions
• Arrange services for passengers and flight crew including ground transportation, catering and/or lodging
• Act as the main point of contact for Personal Assistants, Customers and Owners
Assist with the coordination of special events (i.e. - Super Bowl, The Masters)
• Determine aircraft needs for the upcoming 72 hours, evaluate logistics based on current location and status of each trip
• Distribute trip itineraries to crew members, customers and Owners
Briefs flight crews on all aspects of their upcoming flights
• Provide estimates (quotes) to Customers and Owners using our Operations System (referred to as “BART”)
• Book, cancel and modify trip requests
• Build and maintain customer/passenger details to include personal information and preferences
• Rotate in on-call responsibilities
• Other duties as assigned

• Respond quickly, professionally and accurately to all internal and external correspondence
• Must have strong computer skills (i.e. – MS Outlook, Word)
• Must possess a valid state driver’s license and have reliable vehicle transportation
• Ability to work as part of a close team as well as independently
• Strong interpersonal communication skills
• Strong attention to detail, organizational and time management skills
• Ability to maintain the confidentiality of sensitive information
• Ability to work with frequent changes in procedures, directions and outcomes
• Ability to work flexible, non-standard hours
• Self-motivated and independent problem solving ability
• Background in private aviation or high end customer service preferred
• Ability to think outside the box
• Excellent interpersonal, verbal and written communication skills
• Detail oriented, able to multi-task and work in a fast-paced environment
• Develop and maintain relationships with new and existing customers
• The ability to work independently with supervision.

First Officer - Janesville WI

Hangar Attendant - Janesville WI

Based in Janesville, WI, SC Aviation, Inc. offers international, private jet air charter and aircraft management services. We've been offering a world class business aviation experience for almost 70 years in the midwest. SC Aviation, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

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