General Manager Airport Operations Featured

General Manager Airport Operations job at Confidential in Seattle WA

Description, duties, responsibilities

Base pay range

$95000.00/yr - $110000.00/yr

The General Manager Airport Operations is responsible for leading all aspects of ground operations including gate ramp and related support functions. This role oversees a large group of station employees and ensures operational performance meets or exceeds company Service Level Agreements (SLAs) TSA regulations safety standards and customer expectations.

The ideal candidate will bring a strong background in large-scale operations management people leadership and continuous process improvement with the ability to drive performance safety and efficiency in a fast-paced 24/7 environment.

Responsibilities

• Operational Leadership: Direct daily airport operations including gate and ramp activities to ensure safe timely and efficient service delivery.
• Performance Management: Monitor and achieve SLAs key performance indicators (KPIs) and productivity goals related to on-time performance turnaround times and customer satisfaction.
• People Management: Lead coach and develop a large diverse workforce of over 300 team members including front-line agents and supervisory staff.
• Safety and Compliance: Champion a culture of safety ensuring all operations comply with company policies regulatory requirements and industry standards.
• Strategic Planning: Collaborate with corporate leadership to develop and implement operational strategies staffing models and cost-control measures.
• Continuous Improvement: Identify process inefficiencies implement corrective actions and drive initiatives that improve reliability employee engagement and service quality.
• Stakeholder Communication: Serve as the primary point of contact for airline partners vendors and internal departments ensuring alignment on priorities and issue resolution.
• Budget and Resource Management: Oversee budget planning labor utilization and equipment maintenance to support operational objectives.
• Qualifications: Bachelors degree in Aviation Business Administration or related field (or equivalent operational experience).
• Experience: 710 years of progressive leadership experience in airport airline or ground operations including management of large multi-shift teams.
• Skills: Demonstrated success managing service level performance safety standards and financial outcomes in a complex operational environment.
• Capabilities: Strong interpersonal analytical and organizational skills with the ability to lead effectively across diverse teams and shifting priorities.
• Data and Decision Making: Proficiency in interpreting operational and financial data to inform decisions and strategic planning.
• Working Hours: Ability to work flexible hours and respond to operational needs outside normal business hours.

Working Conditions

• Environment: The position operates in both office and outdoor ramp environments often exposed to varying weather conditions noise and aircraft activity.
• Schedule: This is a full-time position that requires flexibility to work extended hours including nights weekends and holidays to support a 24/7 operation.
• Physical Requirements: Must be able to stand walk and move between airport facilities for extended periods. Occasional lifting of materials or equipment (up to 50 lbs) may be required.
• PPE and Safety: Personal protective equipment (PPE) must be worn in designated ramp areas. Adherence to all company and airport safety procedures is mandatory.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• General Business Strategy/Planning and Management

Industries

• Transportation Logistics Supply Chain and Storage

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Confidential Company Overview

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.