- Ronkonkoma, New York
- Job ID
Operations job at Confidential in Ronkonkoma NY
Description, duties, responsibilities
Were looking for a detail-oriented Customer Operations Analyst with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service youll be responsible for managing key processes end to end and as well as dealing with prospective and existing customers by phone and email. Youll need to understand our product inside out and build relationships with our customers to understand their needs.
1-3 years experience in Customer Service/Operations (ideally within the aviation industry).
You have a bachelors degree in a relevant field with a strong academic performance.
You delight in solving problems for customers going above and beyond to treat customers fairly and leave them feeling valued.
You enjoy interacting with customers on a daily basis both over the phone and by email.
You love to get involved - be it in solving a specific issue for a customer at a point in time or driving changes through to help us make our product better.
You bring a team-first attitude.
You are looking for a well-rounded role that will allow you to manage end-to-end operational processes.
You are focused on efficiency and operational excellence and constantly look for opportunities to automate.
You have a "can do" attitude and a problem-solving mentality.
You have a rigorous attention to detail.
You have excellent analytical and numerical skills.
You have experience in a customer or client facing environment.
You are proficient in Office suite especially Excel.
You are keen to learn and develop with the business in an ever-changing environment.
You are willing to ask questions and challenge the status quo.
You can work in a fast-paced environment with autonomy.
You have an interest in aviation and working for a dynamic and challenging team
Monitor and manage maintenance compliance and customer service to meet established service levels
Maintain and report on established customer metrics and service levels; review and audit monthly customer service level reports
Provide regular comprehensive data-driven reporting for all customer accounts
Act as the dedicated point-of-contact for assigned customers; manage customer requests and issues - answering questions handling objections providing advice and keeping customers engaged in the service
Understand supported customer flight operations and maintenance requirements in order to provide effective solutions and tracking issues to successful resolution
Ability to review and analyze data taking necessary action(s) to ensure customer service levels are satisfied
Utilize and develop standards processes procedures and documentation to support quality and service goals
Adopt a data-driven approach to making decisions analyzing issues and developing solutions
Advocate for customers by capturing and acting on customer feedback and feature requests
Develop and manage project activities based on customer needs to ensure the milestones and objectives are being met
Coordinate with internal team members as necessary to ensure that customer service levels are being met
Monitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain performance
Serve as support for various projects and/or activities that will drive efficiencies operational scale and technology/process enhancements
CAMP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against
Confidential Company Overview
The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.