Airline Customer Service Representative Part Time Tup Hot
- Tupelo, Mississippi
- Job ID
Airline Customer Service Representative Part Time Tup job at Contour Aviation in Tupelo MS
Description, duties, responsibilities
Contour Aviation is a long established aviation services company with diverse capabilities including scheduled airline operations Part 91/135 aircraft management on- demand charter an aircraft sales division three Fixed-Base Operations a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance avionics installations/repairs and component overhaul services and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.At Contour our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.Contours rapid growth has created exciting employment opportunities. We invite you to become part of the family.Summary of Essential Duties:We have an exciting opportunity for a Customer Service Agent (CSA). The CSA will interact directly with our customers and should positively represent Contour Airlines professional image and reputation at all times. The role of a CSA is to serve as a ticket counter gate baggage and ramp-handling agent. The CSA is responsible for ticketing and re-booking passengers boarding flights assisting passengers with special needs resolving customer concerns marshaling aircraft and loading/unloading and baggage servicing aircraft assisting with aircraft pushback towing deicing and other duties as assigned.Responsibilities Greet and assist all customers in a prompt friendly and courteous manner Provide check-in assistance ticketing changes re-booking of itineraries and special service requests for passengers Check and accept passenger baggage Board/deplane flights and escort passengers to and from aircraft as needed includes pushing wheelchairs and assisting other passengers with additional needs Comply with all safety procedures and airline policies Provide accurate gate flight arrival and departure information as well as answer general inquires Assist unaccompanied minors and passengers with special needs resolve customer concerns Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors law enforcement officers hazardous materials and other regulatory requirements Provide clear and accurate communication to passengers agents flight crews and vendors Responsible for maintaining the safety and security of the ramp at all times Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner Marshal aircraft on the ramp (e.g. directing assisting and parking all arriving departing and towed aircraft) Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks Perform the duties of a Ground Security Coordinator as outlined in the Company security program Comply with all safety procedures and airline policies Careful handling of customer baggage and company material; frequent lifting loading/unloading sorting and transfer of baggage and company material Service aircraft as needed (e.g. aircraft lavatories potable water window wash deicing and commissary items) Assist in ramp set up and storage of equipment and baggage Perform other job related duties as assigned.Qualifications Be at least 18 years of age Possess strong communication skills Be a U.S. citizen or upon hire show proof of right to work in the U.S. Able to type 30 words per minute Possess a valid drivers license Able to lift 75 lbs. routinely with or without a reasonable accommodation Able to fluently read write speak and understand English Able to proficiently use a computer Have a friendly outgoing and enthusiastic personality Able to work in stressful situations and tight time constraints Be self-motivated and a team player Able to work nights weekends holidays and varying schedules Able to successfully complete a background investigation including FBI fingerprints criminal history and pre-employment drug testHighly Desired Qualifications: Experience in aviation or aviation related education a plus
Contour Aviation Company Overview
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