Airport Customer Service Fall 2021 Co Op Hot
- Atlanta, Georgia
- Job ID
Airport Customer Service Fall 2021 Co Op job at Delta Air Lines in Atlanta GA
Description, duties, responsibilities
The Airport Customer Service division has a direct impact on Delta Air Lines customer throughout their travel from welcoming them at the ticketing counter or re-engineering self-tagging to ensuring an enjoyable and clean airport experience that delivers customer and bag on-time. There are many different types of jobs within ACS that utilize varying skill types and disciplines.Our Airport Operations team drive methods and standard strategy and project management analytics service recovery operations/customers and employee support centers vendor management workforce planning hiring and time/attendance management. This group also includes Ground Support Equipment (GSE).Our Employee Experience team focuses on training customer service delivery tools/technology employee engagement and diversity equity and inclusion as we continue to advance our culture of inclusiveness and belonging.Our Safety team focuses on safety/security/ compliance as we build a safety culture that integrates proactive safety solutions throughout our business.These teams are all tasked with supporting ~22000 of the best Airport Operations professionals in the business across 242 destinations and 52 countries across six continents. The airline has nine domestic hubs. In the operation our teams serve as: Above-wing Customer Service Agents - handling work associated with making reservations ticketing boarding and deplaning passengers including tagging and lifting baggage to a bag belt for delivery to the ramp. Delta Sky Clubs Ambassadors - must perform a variety of customer-service-oriented duties for HVCs/ VIPs within the Club such as issuing boarding passes ticketing reissues future reservations resolving customer complaints and providing high quality gracious customer service selling membership and One Day Passes. ACS ramp agents - lifting loading unloading and transporting baggage mail and cargo to and from aircraft and operating ground support equipment (tugs conveyor belts and tow tractors). Cargo Agents - communicate directly with the customer both face to face and over the telephone utilize various cargo and system computer programs used to book accept and track cargo along with other relative cargo operational applications. Work and cooperate with various government agencies to include the FAA TSA US Customs the USPS and the USDA. Tower Operations - must efficiently coordinate with internal resources while working under time constraints to dispatch flights safely securely and on time. GAC - Support the operation by being helpful and knowledgeable employees seeking assistance connected to the operation. Educating guiding and solving issues for internal customer. Assist the field via onsite support webinars and online chat to ensure the customer has a great experience.What you need to succeed (minimum qualifications) Must be available for three alternating semesters Exhibits a positive attitude be team oriented and highly supportive of continuous improvement/change management methodologies Demonstrated strong organizational personal interaction project management and verbal/written communication skills Proficiency in Microsoft Office Suite and data analysis are preferred; experience managing projects using MS Excel or MS Project is helpful. Willingness/ability to learn new skills embrace change and remain flexible in a rapidly changing environment is requiredWhat will give you a competitive edge (preferred qualifications) Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making Ability to develop effective presentations and story boards that help explain a need the analysis and the findings and recommendations to leaders in an efficient and effective manner Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
Delta Air Lines Company Overview
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