Ft United Passenger Service Agent Hot

Ft United Passenger Service Agent job at Delta Global Services in Des Moines IA

Description, duties, responsibilities

Essential Functions / Key Responsibilities

Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors VIP passengers and passengers needing wheelchair assistance.

Handle all aspects of ticketing and check-in by operating a computerized system boarding baggage service reservations and resolving related complaints and problems.

Direct passengers through Customs Immigration and Quarantine.

Assist Ramp Service Agents to ensure that wheelchairs strollers and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Operate equipment to include the jet way computer keyboards and carrier-specific reservation/ ticketing software.

Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport including terminal and gate areas.

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

Must be a local (in-state) resident.

Valid In-State Driver s License.

Ability to pass a pre-employment drug screen.

Ability to pass up to a 10-year background check.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Must complete ramp and SIDA training to obtain airport authority identification security.

Experience:

No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge Skills and Abilities:

Excellent customer service skills.

Strong work ethic.

Ability to work in a team oriented environment.

Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.

Able to understand documents learn and follow ticketing procedures and other rules and regulations.

Preferred Qualifications

Experience:

One+ year of relevant experience.

Knowledge Skills and Abilities:

Able to communicate information and instructions verbally and/or via radio equipment.

Able to communicate effectively in a professional manner.

Able to work quickly and efficiently to meet tight time restrictions.

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Delta Global Services Company Overview

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