Components Customer Account Representative I Hot
- Lincoln, Nebraska
- Job ID
Components Customer Account Representative I job at Duncan Aviation in Lincoln NE
Description, duties, responsibilities
Components Customer Account Representative I (Req ID 2020-330)
Avionics and Instruments
With assistance the Components Customer Account Representative I supports customers satellite and shop team members by responding to requests or inquiries regarding Duncan Aviation component repair and overhaul services. In addition this position proactively updates status of customer send-in units; generates processes and bills prepared work orders; updates the Customer Relationship Management system (CRM); and coordinates shipment of completed units and/or loaners.
Essential Job Functions
+ Processes incoming calls and accurately quotes average repair and turn times.
+ Is familiar with personnel and functions of each repair team capability.
+ Able to support customer questions with assistance from others.
+ Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates. Notifies repair shop and material services departments of AOG or expedited units.
+ Prepares and presents estimates for repairs overhaul and exchanges to outside services of components in response to customers requests.
+ Monitors and updates work orders (i.e. verifying pricing squawk details parts labor all outside services and discounts to ensure accurate invoice etc.). Estimates quotes schedules bills prepared work orders collects payment and ships units.
+ Performs other duties as assigned by management.
Job Specific Requirements
+ Licenses/Certificates: N/A
+ Attendance: Regularly scheduled attendance required
+ Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management
+ Environmental: Tolerates working in a noisy environment
+ Work Schedule: Monday through Friday 10:30 AM to 7:00 PM
Education and Experience
+ High School graduate or equivalent required
+ Business courses at a college level preferred
+ Customer service or aviation related service experience preferred
Duncan Aviation Company Overview
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