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The Customer Service Representative will be the main contact point for all customers within ANZ . This role will focus on assisting and advising customers ensuring customer needs are always met and continuously striving to provide the best service possible to our customers. The key areas include relationship building proactively developing the role to meet changing market and customer needs being fully accountable for the order through to delivery cycle providing up to date information on products and service to our customers and providing support to the sales team. Job Responsibilities: + Develop strong relationships with all customers + Accept Quote advise and process inquiries and orders + Assist customers with technical information product descriptions pricing and anticipated delivery + Work in a team environment to achieve the division’s sales & margin objectives. + Efficient Processing of Sales Orders Credit Requests Warranty Requests and Back Order reports + Provide Technical support regarding products + Follow up with key customer complaints about relevant company products and aim for satisfactory solutions from both the company’s and the customer’s viewpoints + Comply with the company’s policies and procedures + Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations as well as the company’s documented Quality Management system + Carry out the roles and responsibilities as detailed in the quality safety and environment policies and procedures + Understand the company mission vision policies objectives and other requirements of the quality safety and environment management system + Carry out the roles and responsibilities as detailed in the quality safety and environment policies and procedures + Ensure commitment to the quality safety and environment and proactively report any risks and issues + Understand and comply with the company’s mission vision policies objectives and other requirements of the quality safety and environment management system Qualifications + Key Requirements: + Experience in customer service + Experience in electrical trade + Good communications skills + Working under high pressure + Knowledge in SAP and Oracle + Strong Computer Literacy + Fast learner self-motivation and results orientated + Be reliable responsive timely and courteous + Innovative in looking for process improvements We make what matters work. Everywhere you look—from the technology and machinery that surrounds us to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable efficient safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical passionate accountable efficient transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet never losing sight of what matters. Job: Sales Region: Asia Pacific Organization: ANZD AustraliaNew Zealand Division Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race color religion sex sexual orientation gender identity age national origin disability marital status genetic information protected veteran status or any other status protected by law.
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