Customer Experience Representative Shreveport Airport Hot

Customer Experience Representative Airport job at Enterprise in Shreveport LA

Description, duties, responsibilities

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $14.96 / hour and is located at the Shreveport Airport located at 5103 Hollywood Ave Shreveport LA 71109.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedules available:

• Monday: OFF
• Tuesday: 8:00am to 5:00pm
• Wednesday: 8:00am to 5:00pm
• Thursday: 8:00am to 5:00pm
• Friday: OFF
• Saturday: 8:00am to 5:00pm
• Sunday: 8:00am to 5:00pm

Or

• Monday: 10:00am to 7:00pm
• Tuesday: 10:00am to 7:00pm
• Wednesday: OFF
• Thursday: OFF
• Friday: 10:00am to 7:00pm
• Saturday: 10:00am to 7:00pm
• Sunday: 10:00am to 7:00pm

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional friendly and timely manner
• Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
• Offer additional customer assistance by offering directions maps local area information and appropriate service information
• Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment skill development training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service experience
• Must have a minimum of 1 year of sales experience
• Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Related Jobs

Job Lot Driver Shreveport Airport Full Time Shreveport LA

Airport Administrative Assistant Metairie LA

Airport Ramp Agent Part Time Lafayette LA

Airport Ramp Agent Mlu Monroe LA

General Manager Btr Airport Baton Rouge LA

Airport Ramp Agent Baton Rouge LA

Airport Agent New Orleans LA

Airport Communications Specialist New Orleans LA

Airport Ramp Supervisor Baton Rouge LA

Retail Associate Louis Armstrong International Airport New Orleans LA

Enterprise Company Overview

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.