Customer Service Representative Airport Featured

Customer Service Representative Airport job at Enterprise Holdings in Savannah GA

Description, duties, responsibilities

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the worlds best and most trusted mobility company.

National and Alamo has exciting opportunities for full time Customer Experience Representatives (CXR). This Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18.20 / hour plus potential bonuses and is located at the Savannah International Airport (SAV): 400 Airways Ave Savannah GA 31408.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The schedule available is:

• 40 hours per week
• Must have open availability including days evenings and weekends

Responsibilities

• Meet and greet customers in a professional friendly and timely manner
• Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services which includes offering optional protection products upgrades fuel options and other additional equipment
• Offer additional customer assistance by offering directions maps local area information and appropriate service information
• Answer incoming calls for reservations rate quotes general questions provide information and resolution for customers other branches and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have open availability including days evenings and weekends

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Enterprise Holdings Company Overview

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