Customer Experience Representative Milwaukee Airport Featured

Customer Experience Representative Airport job at Enterprise Holdings in Milwaukee WI

Description, duties, responsibilities

Customer Experience Representative (CXR)

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

The Enterprise Rent-A-Car brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 per hour plus potential bonuses.

This position is located at the Milwaukee Airport (MKE) at 5300 South Howell Ave Milwaukee WI 53207.

We offer a robust Benefits Package including but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical Prescription Drug Dental and Vision)
• Life Insurance
• Training and development

We have the following schedule available:

• Monday: OFF
• Tuesday: 4:30pm to 1:00am
• Wednesday: 4:30pm to 1:00am
• Thursday: 4:30pm to 1:00am
• Friday: 4:30pm to 1:00am
• Saturday: 4:30pm to 1:00am
• Sunday: OFF

Enterprise Mobility is a leading provider of mobility solutions owning and operating the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental carsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional friendly and timely manner
• Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
• Offer additional customer assistance by offering directions maps local area information and appropriate service information
• Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must be at least 18 years of age
• Must have a minimum of 1 year of customer service or sales experience in retail guest services or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have worked 12 (twelve) consecutive months or more at most recent employer
• Must possess a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be at least 18 years old

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Enterprise Holdings Company Overview

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