Customer Experience Representative Airport Featured

Customer Experience Representative Airport job at Enterprise Mobility in Anchorage AK

Description, duties, responsibilities

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Anchorage Alaska Airport (ANC) and pays $21 / hour.

We offer a robust Benefits Package including but not limited to:

• Paid Time Off starting with 14 days in your first year + 6 paid holidays

• Health Dental Vision insurance; Life Insurance; Prescription coverage

• Employee discounts on car rentals car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

The schedule available:

Sunday: 10am - 6:30pm

Monday: Off

Tuesday: Off

Wednesday:10am - 6:30pm

Thursday:10am - 6:30pm

Friday: 10am - 6:30pm

Satursday:10am - 6:30pm

or

Sunday: 2pm - 10:30pm

Monday: : 2pm - 10:30pm

Tuesday: Off

Wednesday:Off

Thursday: 2pm - 10:30pm

Friday: : 2pm - 10:30pm

Satursday: 2pm - 10:30pm

Responsibilities

• Meet and greet customers in a professional friendly and timely manner

• Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment

• Offer additional customer assistance by offering directions maps local area information and appropriate service information

• Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors

• Place outgoing calls for callback management and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or G.E.D. required

• Must have a minimum of 2 years of customer service or sales experience in retail guest services or administrative support

• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex national origin sexual orientation gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability you may use this alternative email address (...@ehi.com) to contact us about your interest in employment.

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Enterprise Mobility Company Overview

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