Airport Agent customer Service Hot

Airport Agent customer Service job at Envoy Air in Jackson WY

Description, duties, responsibilities

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load unload sort and appropriately transfer passenger baggage cargo/freight and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate belt loaders to help load baggage and bag carts to deliver baggage to the claim area or the connecting flight
• Collaborate with the internal team to ensure a safe and on-time departure
• May clean the interior of the aircraft clean and service aircraft lavatories
• Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries issue boarding passes and calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions

• Minimum age: 18
• High school diploma GED or international equivalent
• Possess a valid unexpired and unsuspended drivers license; some license restrictions may prohibit a candidate from qualifying for this position
• Ability to work rotating shifts including days overnights weekends holidays and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry bend lift and turn with bags weighing up to 75 lbs.
• Must be customer focused detail oriented and interested about the airline industry
• Able to communicate in a clear polite and friendly manner
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read write fluently speak and understand the English language
• Authorized to work in the United States without sponsorship

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Envoy Air Company Overview

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