G2 Secure Staff job details and career information

Director of Operations Featured

Location
Seattle, Washington
Wage
Annual Salary
Job ID
AV3043252
Posted
2019-11-5
I'm Interested

DIRECTOR of OPERATIONS - SEA

DESCRIPTION:

G2 is looking for a candidate to fill the position of Director of Operations located in the Sea-Tac Airport (SEA), reporting to the Senior Vice President of Operations.   This position will be responsible for the existing United and the Alaska operations. Extensive experience in operational analysis, program development, financial management, process improvement and strategic planning is required, as well as the ability to identify opportunities to reduce costs through technology and solid innovations. The ideal candidate will have had 5-10 years of senior management experience preferably airline Management at the Director level or above in a HUB environment as well as an extensive background in Passenger Services, Cabin Services (preferably contract services) among others. Prior United Airlines and/or Alaska Airlines experience and prior management of an employee base of 500+ is strongly preferred.

 PERFORMANCE RESPONSIBILITIES:
• Manage all operations at SEA and actively work to expand G2’s presence in this critical market by acquiring new customers and/or expanding the current breadth of services
• Develop the strategic direction for the market and work with customer executives to successfully achieve their growth and expansion goals
• Utilize technology to redesign processes to achieve efficiencies and drive competitive advantages
• Develop staffing models to maximize resources and drive continuous improvements
• Analyze key performance data to identify trends and design solutions to achieve best in class performance
• Provide revenue and staffing forecasts to corporate and develop detailed budgets
• Ensure customer billing is accurate while maximizing revenue within the contract scope
• Design developmental plans for all key leadership to ensure adequate succession planning and continuous training is in place
• Maintain superior customer relationships at the local and corporate level
• Provide senior support to local management teams and employee base to ensure successful operations
• Secure financial and operational resources
• Ensure all customer and company financial, operational and performance metrics are met 
• Partner with the Pricing Specialist/Finance presenting successful ramp staffing model for RFP and bid responses
• Monitor operational performance and provide daily, weekly and monthly reports as needed
• Must be able to perform all duties of subordinate employees when necessary
• Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
• Schedule personnel daily and furnish copy to Sr. Corporate Director / Officer
• Monitor client / location management activity and makes adjustments as needed
• Make sure employees are properly trained and adhere to all regulations/procedures
• Ability to adapt and implement technology to improve efficiency and service to gain a competitive advantage
• Review labor reports to insure billing for accuracy
• Deals courteously and tactfully with clients and management teams
• Communicate effectively with colleagues and client representatives
• Make recommendations to Managers regarding personnel performance

• Communicate safety hazards and equipment problems to Risk Management team. 
• Respond timely to inquiries from corporate support, client, staff, and passengers
• Maintain management succession planning within assigned region locations
• Mentor, coach, counsel and correct area management staff as needed
• Inform support management of location needs/ problems and secure all support needs 
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
• Attend meetings and participate in conferences calls as required 
• Conduct area staff meetings and visit area sites regularly
• Utilize appropriate communications channels and maintain records, reports and files as required 
• Must be in proper business attire as directed by company officials
• Secure and maintain location identification badges as needed
• Adhere to and enforce company policies and procedures and participate in achievement of
• company and area objectives
• Utilize company and client equipment, supplies and resources in a conscientious, cost
      effective manner
• Perform quality assurance service audits to conform to client’s specifications and/or
• procedures
• Provide project management leadership with new business start-ups within and outside assigned region
• On call 24 hours per day, 365 days a year
• Perform other duties as requested

PERSONAL AND PHYSICAL REQUIREMENTS
• Bachelor's Degree and or at least 5 years or progressive management experience in Cabin Service and Passenger Services environments preferred 
• Must have five-ten years of supervisory/management in shift work environment experience necessary
• Expert ability to develop complex staffing models and shift schedules to maximize efficiencies
• Proven experience with Sabre Staff Plan modeling software
• Superior analytical skills including the ability to dissect complex performance data in order to develop trends and identify solutions to enhance operational performance
• Advanced financial management experience including forecasting and developing budgets
• Proven ability to motivate, develop, train and lead a large, diverse workforce
• Advanced skill in customer service and client relations 
• Superior technical skills and ability to effectively use and deploy technology to achieve efficiencies
• Above average Microsoft Office skills including Excel, Access, Word & PowerPoint
• Advanced communications skills, both verbal and written
• Treat all information as confidential
• Possess the tact to deal with all levels of situations, client representatives, employees and the public
• Proven track record of building positive relationships with managers across multiple locations. 
• Must be able to sit, stand, lift, and/or bend throughout shift
• Must be able to read, understand and carry out instructions in English
• Must be able to verbally direct in English
• Be able to resolve problem situations with passengers when necessary.
 

WE OFFER:
• A Competitive compensation package
• Advancement opportunities
• Relocation assistance available

Please reference Avjobs when applying for this position.

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G2 Secure Staff is accepting resumes and actively recruiting for this Director of Operations position in Seattle, Washington. Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

Director of Operations

Location: Seattle WA 98158

Industry: Aviation
Occupational Category: Airport
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: G2 Secure Staff seeks a Director of Operations.

DIRECTOR of OPERATIONS - SEA

DESCRIPTION:

G2 is looking for a candidate to fill the position of Director of Operations located in the Sea-Tac Airport (SEA), reporting to the Senior Vice President of Operations. This position will be responsible for the existing United and the Alaska operations. Extensive experience in operational analysis, program development, financial management, process improvement and strategic planning is required, as well as the ability to identify opportunities to reduce costs through technology and solid innovations. The ideal candidate will have had 5-10 years of senior management experience preferably airline Management at the Director level or above in a HUB environment as well as an extensive background in Passenger Services, Cabin Services (preferably contract services) among others. Prior United Airlines and/or Alaska Airlines experience and prior management of an employee base of 500+ is strongly preferred.

PERFORMANCE RESPONSIBILITIES:
• Manage all operations at SEA and actively work to expand G2’s presence in this critical market by acquiring new customers and/or expanding the current breadth of services
• Develop the strategic direction for the market and work with customer executives to successfully achieve their growth and expansion goals
• Utilize technology to redesign processes to achieve efficiencies and drive competitive advantages
• Develop staffing models to maximize resources and drive continuous improvements
• Analyze key performance data to identify trends and design solutions to achieve best in class performance
• Provide revenue and staffing forecasts to corporate and develop detailed budgets
• Ensure customer billing is accurate while maximizing revenue within the contract scope
• Design developmental plans for all key leadership to ensure adequate succession planning and continuous training is in place
• Maintain superior customer relationships at the local and corporate level
• Provide senior support to local management teams and employee base to ensure successful operations
• Secure financial and operational resources
• Ensure all customer and company financial, operational and performance metrics are met
• Partner with the Pricing Specialist/Finance presenting successful ramp staffing model for RFP and bid responses
• Monitor operational performance and provide daily, weekly and monthly reports as needed
• Must be able to perform all duties of subordinate employees when necessary
• Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
• Schedule personnel daily and furnish copy to Sr. Corporate Director / Officer
• Monitor client / location management activity and makes adjustments as needed
• Make sure employees are properly trained and adhere to all regulations/procedures
• Ability to adapt and implement technology to improve efficiency and service to gain a competitive advantage
• Review labor reports to insure billing for accuracy
• Deals courteously and tactfully with clients and management teams
• Communicate effectively with colleagues and client representatives
• Make recommendations to Managers regarding personnel performance

• Communicate safety hazards and equipment problems to Risk Management team.
• Respond timely to inquiries from corporate support, client, staff, and passengers
• Maintain management succession planning within assigned region locations
• Mentor, coach, counsel and correct area management staff as needed
• Inform support management of location needs/ problems and secure all support needs
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
• Attend meetings and participate in conferences calls as required
• Conduct area staff meetings and visit area sites regularly
• Utilize appropriate communications channels and maintain records, reports and files as required
• Must be in proper business attire as directed by company officials
• Secure and maintain location identification badges as needed
• Adhere to and enforce company policies and procedures and participate in achievement of
• company and area objectives
• Utilize company and client equipment, supplies and resources in a conscientious, cost
effective manner
• Perform quality assurance service audits to conform to client’s specifications and/or
• procedures
• Provide project management leadership with new business start-ups within and outside assigned region
• On call 24 hours per day, 365 days a year
• Perform other duties as requested

PERSONAL AND PHYSICAL REQUIREMENTS
• Bachelor's Degree and or at least 5 years or progressive management experience in Cabin Service and Passenger Services environments preferred
• Must have five-ten years of supervisory/management in shift work environment experience necessary
• Expert ability to develop complex staffing models and shift schedules to maximize efficiencies
• Proven experience with Sabre Staff Plan modeling software
• Superior analytical skills including the ability to dissect complex performance data in order to develop trends and identify solutions to enhance operational performance
• Advanced financial management experience including forecasting and developing budgets
• Proven ability to motivate, develop, train and lead a large, diverse workforce
• Advanced skill in customer service and client relations
• Superior technical skills and ability to effectively use and deploy technology to achieve efficiencies
• Above average Microsoft Office skills including Excel, Access, Word & PowerPoint
• Advanced communications skills, both verbal and written
• Treat all information as confidential
• Possess the tact to deal with all levels of situations, client representatives, employees and the public
• Proven track record of building positive relationships with managers across multiple locations.
• Must be able to sit, stand, lift, and/or bend throughout shift
• Must be able to read, understand and carry out instructions in English
• Must be able to verbally direct in English
• Be able to resolve problem situations with passengers when necessary.

WE OFFER:
• A Competitive compensation package
• Advancement opportunities
• Relocation assistance available

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2019-11-5

Please Apply by: 2019-11-21