Head Of Department Na Operations Performance Featured

Head Of Department Na Operations Performance job at GateGourmet in Reston VA

Description, duties, responsibilities

About us

Gate Gourmet a gategroup company is the worlds largest independent provider of catering and provisioning services for the airline industry. For the past 70 years we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious healthy and affordable meals to over 270 million travelers around the globe.

Job Description Summary

The Head of Operations Performance North America will lead the function responsible for monitoring analyzing and optimizing operational performance across all locations. This role will develop performance targets ensure consistent measurement and reporting and drive initiatives to improve efficiency service quality and resource utilization. The Head of Operations Performance will also oversee workforce planning budgeting materials management fleet and facilities optimization and change management programs while ensure strong governance through audits and the Project Management Office (PMO).

This role reports to the COO of gategroup NA and ensures that North America meets or exceeds operational performance objectives set by the organization. The Head of Operations Performance North America will drive an accountability culture focusing on efficient and reliable operations across all operational units in the region.

Annual Hiring Range:

• $168000 - $188000 Per Year

Incentive Language

• This position is eligible for STIP bonus of 20% based on your annual salary dependent upon successful attainment of company team and individual goals.

Benefits

• Paid time off
• 401k with company match
• Company sponsored life insurance
• Medical dental vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life accident and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities:

• Lead the design and delivery of regular performance reporting to senior leadership and external stakeholders aligned with budget performance targets and KPIs as well as global reporting.

• Analyze operational performance trends and identify areas of risk inefficiency or opportunity.

• Support the development of annual budgets by providing data-driven insights into operational performance and resource needs.

• Lead workforce planning and optimization to ensure the proper staffing levels productivity and cost efficiency.

• Oversee materials planning and utilization to minimize waste and ensure supply reliability.

• Ensure optimal renewal deployment and maintenance of operational assets fleet and facilities to maximize availability and efficiency.

• Lead and support change management initiatives to drive cultural adoption of performance excellence.

• In partnership with the Head of Department – Standardization and Operational Excellence implement and oversee operational improvement projects that enhance efficiency service delivery and cost-effectiveness.

• Partner with cross-functional teams to harmonize processes tools and best practices across locations.

• Lead operational audits to ensure compliance with internal standards customer requirements and regulatory frameworks.

• Establish corrective action plans and ensure follow-through to address audit findings.

• Build and support an operational audit process and schedule annually.

• Oversee governance processes to maintain accountability for operational performance at all levels.

• Direct the regional or enterprise PMO to ensure effective planning execution and delivery of strategic initiatives.

• Establish frameworks tools and reporting for program governance and benefits tracking.

• Monitor the performance of major projects and ensure alignment with overall business objectives.

• Participate in defining regional operational performance targets and support the development of annual budgets strategic growth plans for all North American operational units.

• Build mentor and lead the Operations Performance team fostering a culture that embodies gategroups core values.

• Promote a culture of continuous improvement accountability and proactive risk management.

• Ad hoc projects to drive Continuous Improvement.

Qualifications

Education and Certifications:

• Bachelors degree in Business Administration Engineering Operations Management or related field; MBA or advanced degree preferred.

• Project Management Professional (PMP) preferred.

• ERP system expertise with a strong focus on data management and analytics.

Work Experience:

• 12+ years of progressive leadership experience in operations or performance management ideally within airline catering aviation logistics or large-scale foodservice.

• Strong track record of setting and delivering against operational KPIs.

• Proven experience in budgeting workforce planning and resource optimization.

• Solid knowledge of change management project management methodologies and audit frameworks.

• Demonstrated ability to manage fleet facilities and material planning at scale.

• Excellent communication leadership and stakeholder management skills.

Competencies:

• Strategic thinker with operational execution capability.

• Analytical and data-driven decision-maker.

• Skilled in influencing and driving accountability across diverse teams.

• Customer- and results-oriented with a focus on efficiency and reliability.

• Resilient adaptable leader who thrives in a dynamic fast-paced environment.

Language / Communication Skills:

• Ability to communicate effectively with internal and external customers both verbally and in writing.

• Ability to manage lead and collaborate with multiple managers and project team members.

Job Dimensions

Geographic Responsibility: North America (US and Canada)

Type of Employment: Full Time

Travel %: up to 50%

Exemption Classification: Exempt

Internal Relationships: All internal customers

External Relationships:Key customers suppliers and expert consultants

Work Environment / Requirements of the Job:Airport ramp and flight kitchen

Budget / Revenue Responsibility: Cost center (Local Currency)

Organization Structure

Direct Line Manager (Title): COO gategroup NA

Dotted Line Manager (Title if applicable): N/A

Number of Direct Reports:2 to 5

Number of Dotted Line Reports: TBD

Estimated Total Size of Team:up to25

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis and problem resolution skills
• Engaging – Understanding others Team Leadership and Developing People
• Inspiring – Influencing and building relationships Motivating and Inspiring Communicating effectively
• Achieving – Delivering business results under pressure Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence Integrity Passion and Accountability. To demonstrate these Values we expect to observe the following from everyone:

• We treat each other with respect and we act withintegrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliverexcellences a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability take responsibility for our actions and learn from our mistakes
• We do what we say we will do when we say we are going to do it
• We care about our coworkers always taking an opportunity to make someones day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required. Management reserves the right to modify add or remove duties and to assign other duties as necessary. In addition reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin veteran status disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity copy and paste the following URL into your web browser:

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GateGourmet Company Overview

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