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Airport Customer Service Pool
Requisition Number 17-1576
Post Date 10/6/2017
Title Airport Customer Service Pool
Department Guest Services
Part-Time Weekend No
Days Off Varies
Aloha and thank you for your interest in the Kona Airport Customer Service Pool with Hawaiian Airlines!
This recruitment is primarly for Contract Services.
We anticipate conducting interviews as early as October 25 2017. Candidates will be invited to schedule an interview via email. Travel to the screenings and any subsequent relocation expenses are the responsibility of the candidate.
Upcoming Recruitment Events:
For a full listing of our upcoming recruitment events please clickhere.
This requisition is for the Kona Airport Customer Service Pool ONLY.Please visit our Hawaiian Airlines careers site for a full list of open positions.
Work Schedules for All Positions:
During training: candidates from this recruitment may be considered for training in November. Training will be conducted in Honolulu.
If hired: Schedules are awarded on a seniority basis. All shift schedules including part-time are 5 days on 2 days off. Days off may not necessarily be consecutive. Schedules are set however may change throughout the year in conjunction with the collective bargaining agreement. Part time is 20 - 30 hours per week and may be extended to 40 based on operational need.
Candidates with restrictions in their availability will not continue in the recruitment process.
About the Airport Customer Service Pool:
We recruit candidates to fill current and anticipated future needs at the Kona International Airport. Successful candidates are placed into a hiring pool and are called upon to attend training as positions become available. When contacted you will be advised of the training dates. Training is up to two weeks (typically Monday – Friday 8:30am to 5:00pm) and is unpaid. Training is held at our Corporate Offices in Honolulu.
Contract Service Agents are Hawaiian Airlines employees who provide Customer Service Agent duties for other airlines. The other airlines contract Hawaiian Airlines to provide services to their passengers. Performs any one or combination of airport duties involving customer contact and operational duties. Such duties shall include but will not be limited to:
Checking-in passenger and baggage.
Making reservations for air using the PC reservations system.
Boarding passengers at the gate.
Assisting passengers with lost and found claims.
Handling and tagging baggage cargo and mail.
Cleaning aircraft and other areas.
Loading and unloading trucks and aircraft.
Pay and Benefits:
In conjunction with the Collective Bargaining Agreement pay is $10.71 per hour
Medical vision and Hawaiian Airlines flight benefits are offered
High school diploma or equivalent
Possess and maintain a valid drivers license
Possesses solid computer skills with the ability to learn and use new software applications
Good communication skills both written and verbal in English
Excellent listening skills and the ability to respond and effectively resolve guest inquiries / concerns
Ability to obtain restricted area clearance (AOA card Customs seal)
Ability to work effectively in a dynamic environment while maintaining professionalism and composure at all times
Ability to meet the physical demands of the position which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently
Body art including tattoos and body piercing (other than one stud in one lobe) shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Airport Customer Service Pool job at Hawaiian Airlines
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