Customer Accounts Specialist Featured
- Hauppauge, New York
- Job ID
Customer Accounts Specialist job at Heico in Hauppauge NY
Description, duties, responsibilities
Job DescriptionFor more than 40 years Seal Dynamics LLC a subsidiary of HEICO Corporation a NYSE traded company has thrived by serving niche segments of the aviation defense space industrial and electronics industries by providing innovative and cost-saving products and services. Seal Dynamics Seal Dynamics (A HEICO Company) founded in 1976 with its corporate headquarters based in Hauppauge NY is a world leader in technical sales and the distribution of aerospace components.Our unique marketing and technical sales approach is the most effective way to assist our customers in selecting products that reduce cost of ownership. Our current product portfolio includes structural mechanical and electro-mechanical products associated with both airframe and engine applications across all ATA Chapters. Through our strategic partnerships with some of the most respected OEMs in the aviation industry Seal Dynamics stocks and distributes in excess of 100000 products globally in support of our customer requirements.In addition to our distribution network Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.Responsibilities - Customer Service Representative:Manages assigned accounts by serving as Main Point of Contact - answering customer inquiries complaints and processing of customer quotes and ordersPerforms Contract review on all customer ordersManage customer data base for assigned customers including updating billing information and shipping instructions as necessaryManages set up of new accounts including export compliance screeningUtilizes Syteline ERP system for customer order and RFQ processingAnswers incoming phone calls in call loopRequirementsEducation- Customer Service Representative:High School Diploma or GED equivalent; 2 year college degree preferredExperience - Customer Service Representative:Minimum of2 years in business to business (B2B)customer service environmentAviation background a plusSkills - Customer Service Representative:Experience with ERP; MS Excel knowledge a plusAbility to work in fast pace environment work under pressure multi-task and prioritize efficientlySomeone with high attentionto detailthat possesses organizational and interpersonal effectiveness; strong communicator
Heico Company Overview
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