P t Passenger Service Agent Bilingual Featured

P t Passenger Service Agent Bilingual job at Menzies Aviation in Austin TX

Description, duties, responsibilities

Description
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation assigning seats providing gate information checking baggage and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
+ Location: Austin Bergstrom International Airport
+ Rate of Pay: $19.00 an hour.
+ Benefit: Flight Benefits after 90 days
Key Responsibilities
+ Assist passengers with check-ins verification gate information baggage claims and any other passenger issues in the airport.
+ Interpret identification labels along with baggage and cargo routing tags.
+ Host self-service kiosks
+ Ensure that all work areas are organized.
+ Keep a positive attitude while offering assistance.
+ Ensure the safe and secure operations.
+ Comfortable lifting/moving up to 70lbs of cargo and baggage.
+ Some bending stretching pushing and pulling.
+ Perform other duties as assigned.
Qualifications
+ Must be at least 18 years of age.
+ Bilingual English/Spanish
+ Must pass pre-employment drug screen.
+ Ability to proficiently read write and speak English/Spanish.
+ Must be comfortable lifting 70lbs.
+ Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
+ Must pass FBI background check and obtain US Customs seal.
+ Must be available and flexible to work variable shifts including weekends and holidays.
+ Prior Customer Service Experience Strongly Preferred
+ Intermediate Computer Skills Required
+ Must have authorization to work in the USA.
Knowledge Skills and Abilities
+ Ability to learn quickly.
+ Ability to understand and carry out oral and written instructions and request clarification when needed.
+ Strong interpersonal skills
+ Ability to work as part of a team.
+ Ability to build relationships.
Benefits
+ $19/hour
+ Advancement Opportunities
+ Health Dental Vision 401K
+ Life and Short-Term Disability Insurance
+ Paid Vacation
+ Paid Training
+ Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
EEO Statement
Menzies is an equal opportunity employer and makes employment decisions exclusively on the basis of merit. The Company prohibits unlawful discrimination based on race color creed sex religion age national origin or ancestry citizenship physical or mental disability military or veteran status marital status medical condition genetic information sexual orientation gender gender expression or identity or any other category protected by federal state or local law. All such discrimination is unlawful and all individuals employed by Menzies Aviation are prohibited from engaging in this type of conduct. The Company further will make all employment decisions including but not limited to recruitment hiring promotion retention compensation training discipline and termination of employment decisions without regard to any characteristic protected by federal state or local law.
Qualifications
Behaviors
Preferred
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
+ Functional Expert: Considered a thought leader on a subject
Education
Required
+ Technical/other training or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.