Emirates Account Manager Featured

Emirates Account Manager job at Menzies Aviation in Orlando FL

Description, duties, responsibilities

Description
The Account Manager will be responsible for overseeing assigned customer accounts addressing customer issues and managing operational financial and training data. You will take a leading role in liaising with customers ensuring their needs are met effectively.
Bilingual: Arabic speaking is a plus offering a competitive advantage in a diverse global work environment.
Main Accountabilities include:
+ Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
+ Ensures service delivery to customer airlines is according to the airline contacts and within the agreed budget level
+ Ensures safety and security procedures are performed according to the Menzies Health and Safety regulations and according to international aviation standards
+ Monitors performance taking action to correct any shortfalls
+ Liaises with airline station managers airport operations staff handling agents customs immigration and security officials and other airport stakeholders
+ Provides reports as required and service delivery measurements
+ Provides leadership to the management team developing their skills
+ Work shifts as required by the business
+ Other duties as assigned
+ To report any significant deficiency in our products materials and documents
+ Has the duty to suggest any improvements to working practices especially those relating to safety and security
+ Must follow all security procedures as required
Qualifications
+ Must excel in time management skills and require minimal supervision
+ A working knowledge of the IATA Standard Ground Handling Agreement
+ Organizing and planning skills with the ability and initiative to react effectively and quickly to unexpected circumstances.
+ Financial management skills awareness
+ Able to communicate effectively with senior level personnel
+ Account Manager
+ Cargo Handling experience at a high-volume international airport
+ Conversant with international airline cargo handling procedures international aviation safety and security procedures and Menzies ramp safety and security procedures
+ Able to work with a multinational work force and to adjust to the local conditions of the station
+ Excellent knowledge of cargo/ramp GSE
+ Aptitude to develop the supervisory team provide succession planning and re-engineer business processes as demanded by changes in the business
+ Must be at least 18 years of age
+ Possess and maintain valid state drivers license
+ Must be able to pass all pre-employment testing to include drug testing and a physical
+ Must be comfortable lifting 70lbs repetitively
+ Must pass FBI background check and obtain US Customs seal
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Ability to proficiently read write and speak English
+ Excellent communication skills
+ Able to remain calm under pressure
Knowledge Skills and Abilities
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
Benefits
+ Salary (exempt)
+ Advancement Opportunities
+ Health Plans through Maritain Health that offer a variety of coverage
+ Dental Plans through Delta Dental
+ Vision Insurance Plan through Met Life Vision
+ Paid Vacation / Sick (fulltime employees)
+ Critical Illness Coverage Plan
+ Hospital Indemnity Coverage Plan
+ Voluntary Life and AD&D Insurance
+ 401K Savings Plan
+ Employee Assistance Program
+ Prepaid Legal Coverage Plan
+ Identity Theft Protection Plan
+ Pet Discount Coverage and Pet Insurance Plan
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.