Passenger Service Supervisor Featured

Passenger Service Supervisor job at Menzies Aviation in Charlotte NC

Description, duties, responsibilities

Description
What you will be doing
+ Assist passengers with check-ins verification gate information baggage claims and any other passenger issues in the airport be enthusiastic and keep a positive attitude while offering assistance.
+ Host self-service kiosks and verify passengers’ documents prior to boarding aircraft
+ Interpret identification labels along with baggage and cargo routing tags.
+ Ensure that all work areas are organized and functional (check-in lobby gate baggage).
+ Other responsibilities in the gate area include making announcements checking baggage and assigning seats.
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
+ Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
+ Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
+ Ability to proficiently read write and speak English excellent communication skills
+ Must have a positive can-do upbeat personality able to remain calm under pressure.
+ Able to stand for long periods of time at the ticket counter and gate check-in areas.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Education
Required
+ High School or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Experience
Required
+ Passenger Service agent and/or Lead experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.