Bagroom Supervisor Yyz Featured

Bagroom Supervisor Yyz job at Menzies Aviation in Mississauga ON

Description, duties, responsibilities

Description
Essential Duties and Responsibilities:
+ To consistently deliver the highest possible level of customer service at all times
+ Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines
+ To be pro-active in all areas by forward planning and taking responsibility for the job in hand
+ To ensure the safe and correct control of all resources on the Ramp
+ To comply with all Airlines Ground Handling Regulations
+ To actively give support guidance and encouragement to your work colleagues
+ Fully comply with the Health and Safety Act when carrying out your duties ensuring safety is never compromised
+ Promote a professional image at all times applying the Company Uniform Standards
+ To follow all processes involved in Triple A Regulations
+ To understand and operate all equipment effectively and correctly and in line with the relevant training given
+ Full compliance and implementation at all times of the following:
+ Airline Handling Manuals
+ Airports Disruption Management Policy
+ Customer Service Promise
+ Communications Promise
+ Safeguard the health safety and welfare of staff customers and other visitors as required in full compliance with the Company’s Health and Safety Policy
+ To process in a professional and confident way any questions queries or grievances
+ Any other reasonable duty as requested
Required Skills:
+ Well organised with meticulous attention to detail and accuracy able to work on their own initiative to specific deadlines have the ability to recognise and deal with challenges promptly and efficiently
+ Demonstrate ability to lead coach and develop staff
+ Ability to work within a pressured environment
+ Must be flexible to adapt to changing demands/circumstances
+ Team player with strong interpersonal skills
+ Ability to influence motivate negotiate and communicate effectively at all levels
+ Thorough knowledge of ground handling operations aviation security safety practices legislation and customer supplier relationships
+ Computer literate with knowledge of Microsoft Word and Excel
Qualifications
Licenses and Certifications
Required
+ DRIVERS LICENSE
Experience
Required
+ 2 years: Baggage/Ramp Agent

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.